ICFAI University Human Resource Management MB2D3 and MB2D4 last year question paper

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1. Job analysis helps management in evaluating the relative worth of each job, which would be one of the basic inputs
in designing the compensation system. The process of job evaluation consists of four steps. Which of the following
is the correct sequence of these steps?
I. Developing a job description.
II. Developing a job specification.
III. Information gathering.
IV. Job-specific competency determination.
(a) (I), (III), (IV), (II)
(b) (II), (IV), (III), (I)
(c) (III), (IV), (I), (II)
(d) (III), (II), (IV), (I)
(e) (IV), (II), (I), (III).

2. Responsibility is the obligation of a manager to carry out the duties assigned to him. Which of the following is/are
the key principle(s) which need to be considered in delegating responsibility?
I. The delegation should improve organizational working and should contribute positively to the organization.
II. No two employees should be assigned the same responsibility. That is, the manager has to ensure that their
responsibilities do not overlap.
III. The boundaries or limits of the responsibility need not be fixed.
IV. The organization cannot afford any gaps in the delegation chain as this would result in an unaccomplished
task.
(a) Only (III) above
(b) Both (I) and (II) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.

3. An application form is a formal record of an individual’s appeal or intention for employment. In which of the
following items that usually appear on the application form, applicants are required to state their professional goals
– both long-term and short-term?
(a) Educational qualification
(b) Personal information
(c) Personality items
(d) Work experience
(e) Reference checks.

4. There are three different approaches to internationalization or globalization. Which of the following approaches is
based on optimization?
(a) Ethnocentric approach
(b) Gandhian approach
(c) Polycentric approach
(d) Behavioristic approach
(e) Geocentric approach.

5. Career development is the process by which employees’ progress through a series of stages, each characterized by a
different set of developmental tasks, activities, and relationships. Which of the following is not true regarding
maintenance stage of career development?
(a) The employee at this stage strives to maintain a reputation
(b) The employee at this stage likes others to perceive him as one who is a major contributor to the
organization
(c) Employees at this stage have enough job experience
(d) Employees at this stage try to update his/her knowledge and skills
(e) Employees at this stage try to identify their likes and dislikes.

6. The managerial function which involves establishing an intentional structure of roles for people in an organization
is
(a) Leading
(b) Controlling
(c) Organizing
(d) Planning
(e) Communicating.

7. The objectives of recruitment are more likely to be achieved if the recruiting sources used are suitable for the kind
of position that is to be filled. An organization will have a much greater choice in human resources if it decides to
go in for external recruitment. In this context, which of the following statements is/are true regarding interested
applicants?
I. Applicants apply not in response to any advertisement or announcement of a vacancy.
II. Such candidates can send their applications to the management either through post or e-mail but not in person.
III. It is important that these applications are categorized and maintained in a proper way.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

8. Human Resource Planning (HRP) is done at various levels in the organization to meet the resource requirement. In
which of the following levels, planning is done at the strategic business unit level?
(a) Intermediate-level planning
(b) Operations planning
(c) Corporate-level planning
(d) Planning short-term activities
(e) Macro level.

9. International Human Resource Management (IHRM) is the management of the human resources of an organization
in the context of international business. According to Morgan, IHRM is defined as ‘the interplay among human
resource activities, type of employees and countries of operations.’ Which of the following is/are the category(ies)
of Human Resource (HR) activities?
I. Procurement of human resource.
II. Allocation of human resource.
III. Utilization of human resource.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) All (I), (II) and (III) above.

10. In which of the following job analysis methods, individuals performing the job are observed and relevant points are
noted?
(a) Dairy method
(b) Observation method
(c) Questionnaire method
(d) Individual interview method
(e) Group interview method.

11. The basic convictions that differentiate between right or wrong, good or bad, desirable or undesirable in
organizational culture is known as
(a) Values
(b) Norms
(c) Roles
(d) Rules
(e) Assumptions.

12. Accountability is the basic concept of delegation. Which of the following statements is/are true regarding
accountability?
I. The employee’s answerability on using the authority in discharging a responsibility is termed as
accountability.
II. It is from the employee to the manager, in a direction opposite to responsibility and authority which are
delegated by the manager to the employee.
III. An employee has to be made accountable to many managers, in the discharge of his responsibilities.
(a) Only (III) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

13. Which of the following is the element of a career planning program that is needed for the people entering an
unrelated job career due to the reasons such as financial needs, family needs, family background, inadequate
knowledge and improper guidance?
(a) Individual assessment
(b) Organizational assessment
(c) Need-Opportunity alignment
(d) Career counseling
(e) Environmental assessment.

14. A well-planned and well executed job analysis exercise results in many effective tools for the HR function. Which
of the following tools provide the information regarding the location of the job, its physical setting, the degree of
supervision required for the job, union jurisdiction, the hazards and discomforts involved in the job?
(a) What a typical worker does
(b) Significant characteristics of a job
(c) Required personal attributes
(d) Job identification
(e) Job relationship.

15. Application forms are evaluated to analyze the information provided by the applicants, and select the suitable
candidates. There are two methods for evaluating the application forms. Which of the following is/are false
regarding weighted method?
I. In this method of evaluation, all the information furnished by the applicant in the application form is analyzed
and inferences are made about the applicant’s personality.
II. It is a statistical technique.
III. In this method, certain points are assigned to each item in the application form.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

16. Arun Textiles Ltd., an Indian based MNC, appointed Mr. Solomon, a citizen of South Africa presently working in
Arun Textiles USA, in Arun Textiles South Africa. If Mr. Solomon joins Arun Textiles in South Africa, he can be
categorized as
I. Parent-Country Nationals (PCNs).
II. Host-Country Nationals (HCNs).
III. Third-Country Nationals (TCNs).
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

17. Socialization, as a process, is based on a few assumptions that relate to the effect of external factors on it.
According to which of the following assumptions, the new employee fits well in the organization?
(a) Influence on employee performance
(b) Influence on organizational stability
(c) Handling new employee anxiety
(d) Role of co-workers
(e) Work environment in socialization.

18. Which of the following involves identifying and grooming a successor for a vacancy that would arise in the future?
(a) Career planning
(b) Training and development
(c) Promotion and transfer
(d) Compensation management
(e) Succession planning.

19. The model for planned self-development for an individual consists of six different stages. It starts with the
assessment of self by the individual to understand his strengths, weaknesses, competencies and aspirations. Which
of the following is the second step in the planned self development model?
(a) Opportunity analysis
(b) Continuous assessment
(c) Decision making
(d) Leverage network
(e) Venturing.

20. Every year Natural Foods Ltd. share a part of the profit with its employees. This benefit that the employees receive
is directly related to the organizations performance. Natural Foods Ltd. feels that it is rewarding its employees
every year because they are contributing to its success. Which of the following benefits is Natural Foods Ltd.
giving its employees?
(a) Fringe benefits
(b) Performance appraisal benefits
(c) Management development benefits
(d) Bonus
(e) Incentives.

21. According to Van Maanen J. Schien, “Organizational socialization is the process by which an individual acquires
the attitudes behavior and knowledge she/he needs to participate as an organization member.” According to them
the process of socialization can be divided into various stages. Which of the following is/are true regarding the
encounter stage?
I. In this stage, the employee is given the insight of his/her job.
II. In this stage, the employee experiences the realities of his/her new job.
III. In this stage, the employee tries to compare his/her expectations with the realities of the job.
IV. In this stage, the individual tries to reorient himself/herself and work towards fulfilling organizational
objectives by following organizational norms.
(a) Only (IV) above
(b) Both (I) and (II) above
(c) Both (II) and (III) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

22. An interviewer should understand which of the following during the selection process apart from evaluating the
applicant’s knowledge and skill levels?
I. Applicant’s emotional stability.
II. Applicant’s attitudes and values.
III. Applicant’s personal background.
(a) Only (II) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

23. To deal with the surplus manpower, Marshall Ltd. used one of the popular techniques employed to avoid
retrenchment/lay-off during difficult times. Marshall Ltd. is cohesive and works to develop strong feelings of
camaraderie among their employees. Thus the employees agreed to be paid less to avoid their colleagues being
retrenched. Marshall Ltd. used which of the following techniques to deal with surplus manpower?
(a) Work sharing
(b) Reduced work hours
(c) Attrition
(d) Early retirement
(e) Leave of absence without pay.

24. Effective succession planning incorporates which of the following element in order to develop appropriate action
plans to avoid positions becoming blocked?
(a) Continuity
(b) Long-term perspective
(c) Organizational need perspective
(d) Turnover management
(e) Emphasis on results.

25. International Human Resource Management (IHRM), as a unique concept, has gained importance in recent times.
There are various factors that influence and cause a change in IHRM. Which of the following factors have an
impact on the educational system in the country?
(a) National culture
(b) Political forces
(c) Market forces
(d) Technology changes
(e) Corporate culture.

26. In a manufacturing unit, Anurudh, who is performing well, is promoted as a supervisor. His promotion is on the
basis of his ability. Which of the following socialization strategies did the company consider in the above example?
(a) Individual socialization strategy
(b) Non-sequential socialization strategy
(c) Variable socialization strategy
(d) Tournament socialization strategy
(e) Divesture socialization strategy.

27. Whenever Ketan Ltd. did a job analysis exercise, its employees viewed with suspicion because the employees felt
that job analysis is used for downsizing and re-evaluating jobs for wage administration. Since Ketan Ltd. has no
such intentions it can use which of the following to deal with this issue?
(a) Should have detailed and elaborate job description
(b) Communicating all the details of the exercise in a simple and transparent manner
(c) The management should convey the proposed changes in jobs
(d) Ask the supervisors to make an annual review of the changes
(e) Changes should be updated in the job analysis information.

28. Once all the candidates are evaluated and the final decision taken, the offer is made to the candidate. Before the
candidate joins the organization, the HR function has to do which of the following?
(a) Reference check
(b) Placement
(c) Training
(d) Medical examination
(e) Final interview.

29. Formal and informal organizations basically define the path of communication and mode of information sharing
and are part of a whole organization. Which of the following is/are false regarding formal organization?
I. It is the defined set-up of roles for the achievement of organizational goals and objectives.
II. The formal organization is the basic framework according to which the work flows.
III. The rapport employees share in a formal organization may come handy when they have a common task.
IV. Care should be taken when designing a formal organization, to ensure that no bottlenecks are created in the
work flow.
(a) Only (III) above
(b) Both (I) and (II) above
(c) (I), (II) and (IV) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

30. Career anchors are the basic attitudinal characteristics that guide people throughout their careers. In this context,
individuals who desire for which of the following career anchors, want to be free from any anxiety of uncertainty or
insecurity?
(a) Autonomy and independence
(b) Security and stability
(c) Technical and functional competence
(d) General management
(e) Entrepreneurial creativity.

31. Employee productivity and satisfaction are the two important concerns of a human resource management. Which of
the following is a process of structuring work and designating the specific activities at individual or group level?
(a) Job evaluation
(b) Job enrichment
(c) Job design
(d) Job enlargement
(e) Job analysis.

32. Some organizations use brief and concise application blanks, while some others have elaborate and cumbersome
ones. In this regard, personal information in an application form normally includes which of the following?
I. Details of assertiveness.
II. Details of emotional stability.
III. Occupations of other family members.
IV. Annual income of the family.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.

33. Which of the following basic features of international HRM that differentiates it from domestic HRM, is more
important than technical expertise for expatriates to succeed?
(a) Increased complexity of HR activities
(b) Cultural awareness and tolerance
(c) Stronger relationship with employees and their families
(d) Management of cross-cultural teams
(e) Diluted risk on the business front and increased risk on people front.

34. Edgar Schein, a professor at MIT, developed the idea of career anchors and came up with eight career anchors.
People with pure challenge career anchor
(a) Desire to have freedom to operate
(b) Exhibit strong inclination to develop something which they can call their own
(c) Just love solving difficult problems
(d) Have good planning, organizing, managing and controlling skills
(e) Are often successful as artists, free-lancers, entrepreneurs and innovators.

35. Based on the type of clientele they serve, employment agencies can be broadly classified into public or state
agencies, private agencies and head hunters. Which of the following is/are not true regarding public or state
agencies?
(a) Employment exchanges are initially established to handle the problem of unemployment in the country
(b) Employment exchanges are extremely popular today
(c) It was and still is mandatory for any company to register its vacancy positions in the employment exchange
(d) The exchange facilitates communication between the candidates it finds suitable, and the company
(e) Employment exchanges are state sponsored placement agencies.

36. While analyzing the future requirements in comparison with the current inventory, which of the following source(s)
of supply/separation should be considered?
I. Transfers, which might not effect the organizational balance, but would change the employee strength of
different units within the organization.
II. Separations from the organization due to retirement, resignation, disciplinary action, death or sickness have to
be considered after planning.
III. Changing demographics do not have an effect on the external supply of human resources.
IV. Promotions and demotions have an effect on the human resource plan.
(a) Only (II) above
(b) Both (I) and (IV) above
(c) (I), (III) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

37. The process of socialization helps employees adapt to the organizational culture. In which of the following
socialization strategies, organizations follow strict time schedule for the completion of a particular task?
(a) Fixed socialization strategy
(b) Sequential socialization strategy
(c) Serial socialization strategy
(d) Disjunctive socialization strategy
(e) Collective socialization strategy.

38. Which of the following is the phenomenon of people entering their jobs, occupations and careers with little
attention to career planning and then feeling disengaged?
(a) Career counseling
(b) Career sub-consciousness
(c) Career drift
(d) Career selectiveness
(e) Career disengagement.

39. In which of the following roles, a HR specialist is responsible for ensuring that all members of the management
perform their respective roles concerned with the effective use of human resources?
(a) Service provider
(b) Executive
(c) Facilitator
(d) Consultant
(e) Auditor.

40. Scientific management, developed by Frederick W. Taylor, gave rise to the engineering approach to job design.
According to principles of scientific management, which of the following is/are the role(s) of management in job
design?
I. The manager determines few best ways of performing the job.
II. The manager employs individuals according to their abilities, which have to match the needs of job design.
III. The manager undertakes all planning, organizing and controlling of a job.
IV. The workers have to be trained to perform the job ‘in one best way’ as decided by the management.
(a) Only (I) above
(b) Both (III) and (IV) above
(c) (I), (II) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

41. If an individual is genuinely interested in a job, he is likely to perform better in that job. In this regard, interest tests
are inventories of which of the following?
I. Likes and dislikes in relation to work.
II. Hobbies.
III. Emotions.
IV. Recreational activities.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) (II), (III) and (IV) above.

42. International HRM (IHRM) has gained immense importance in the age of globalization. Recruiting and managing
local people in foreign countries, is a task in itself for the HR managers of the organization. Some companies prefer
to send their employees as expatriates to other countries of operation. In this context, which of the following is/are
the importance of IHRM?
I. A skilled and well-trained group of local managers can add immense value to a firm’s resources and create
successful business for the firm locally.
II. It is very easy to get qualified and talented managers in every part of the world.
III. Expatriate executives, can play a significant role during the early days of a company’s operations in a new
market.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

43. There are various alternatives that a manager can consider while designing the appropriate socialization program
for the organization. Which of the following statements is/are true regarding investiture socialization strategy?
I. This socialization strategy tries to make new employees unlearn their existing knowledge and skills and
dismantle their existing characteristics.
II. This socialization strategy is desirable if there is a guarantee that no organizational changes shall be
introduced soon.
III. This socialization strategy does not try to change the individuals who join them but try to take advantage of
their new and unique abilities.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

44. The selection of recruitment sources should be economically viable for the organization. Which of the following
sources of recruitment can an organization use when it is looking for a young and fresh technician?
(a) Advertise in a magazine
(b) Go for internal search
(c) Advertise in a local newspaper
(d) Conduct campus interview
(e) Go for employee agencies.

45. Based on the survey of the British firms the organizations are categorized into mechanistic and organic
organization. Which of the following is not true regarding organic organization?
(a) It is characterized by flexibility
(b) It is characterized by values for knowledge
(c) It is characterized by low levels of formalization
(d) It is characterized by high level of authority
(e) It is characterized by decentralized style of management.

46. The sociotechnical approach to job design is an alternative to the scientific/engineering approach which resulted in
highly specialized jobs. According to sociotechnical approach, which of the following is not a basic characteristic
of a job?
(a) Social support and recognition
(b) A little challenging and demanding
(c) Correlation with social lives
(d) Decision-making authority
(e) Task significance.

47. Organizations with more established career planning programs make greater use of human resource planning, job
analysis and design and other formalized process to identify and communicate career options and opportunities. In
this regard, which of the following has been defined as logical progression between jobs or from one job to a target
position?
(a) Career path
(b) Career opportunities
(c) Need opportunity
(d) Need analysis
(e) Career shifts.

48. International human resource management is the management of the human resources of an organization in the
context of international business. There are various strategies which are adopted by firms with international
operations. International firms try to create value by
(a) Transferring core competencies overseas
(b) Emphasizing local responsiveness
(c) Realizing experience curve
(d) Emphasizing local responsiveness and transferring core competencies
(e) Realizing location economies.

49. The closing of the interview is as important as its commencement. Which of the following statements is/are to be
explained to the candidate by the interviewer while closing the interview?
I. Candidate’s expected course of action.
II. Candidate’s expected training needs.
III. Candidate’s expected date of intimation regarding the outcome.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.

50. In order to reduce the absenteeism and tardiness at the work place and give employees more time for their personal
needs, Ruby Motors made the five day work week to four day work week. The normal 8 hours work is increased to
10 hours a day thus meeting their 40 hours a week target. Which of the following modern management techniques
did Ruby Motors adopt?
(a) Condensed work
(b) Work sharing
(c) Flextime
(d) Job sharing
(e) Telecommuting.

51. Different types of tests are used as selection methods to evaluate an applicant. In this regard, polygraph tests are
conducted to test which of the following by monitoring the physical changes in applicants’ body as he answers a
series of questions?
(a) Likes and dislikes of candidates in relation to work
(b) Job-related personality traits of an employee
(c) Situational responses of an individual
(d) Validity and truthfulness of an applicant’s answers
(e) Ability to learn or gain the required proficiency.

52. Mr. Rahul enjoys working for Lubricants Ltd., because his tasks and duties are specified clearly. In Lubricants Ltd.
the power and authority vests in a few hands and the technical methods, and duties and powers associated with each
functional role are defined precisely. Interaction is vertical and working behavior is administered by instructions
and decisions made by superiors. Lubricants Ltd. can be termed as which of the following types of organizations?
(a) Flat organization
(b) Organic organization
(c) Informal organization
(d) Formal organization
(e) Mechanistic organization.

53. In contest strategy, the channels of movement in the socialization process are kept open and an individual is given
the opportunity to perform better in the next stage. This strategy believes that
(a) Based on their performance and adherence to the organizational norms, employees are promoted to the next
stage
(b) The time period for one employee in completing a particular task may be different from another
(c) A senior or experienced employee in a similar job trains the new recruit on the various aspects of the job
(d) An individual passes through a sequence of activities for the accomplishment of a particular target
(e) Regardless of an individual’s age or experience every person starts out as the same.

54. Which of the following is the process of ensuring the right number of qualified people, into the right job at right
time to deliver the results in an efficient and effective manner, or matching the available resources, either internally
or externally, with the demand that the organization expects to have over a period of time?
(a) Selection
(b) Job Analysis
(c) Human Resource Planning
(d) Socialization
(e) Recruitment.

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55. Well-executed and well-planned career planning programs are beneficial for employees as well as the organization.
Which of the following is not a benefit to the organization?
(a) Ensures availability of resources for future
(b) Enhances organizational ability to attract and retain talent
(c) Ensures growth opportunities for all
(d) Handles employee frustrations
(e) Knowledge of the career opportunities available to employees.

56. Organizations which employ workers with high levels of skills and knowledge should consider implementing job
enrichment programs. Which of the following is not true regarding job enrichment techniques?
(a) Incorporating more responsibility in the job
(b) Providing wider scope, greater sequencing and increased pace of work
(c) Assigning a natural unit of work
(d) Minimizing controls and providing freedom of work when the employees are clearly accountable for
attaining defined goals
(e) Introducing new, easy and flexible tasks.

57. HR activities assume greater complexity in the context of an international business organization. Job analysis
should include
(a) The special responsibilities and competencies of an expatriate and a global manager
(b) The additional dimension of cross-country transfers
(c) The elements of different cultures
(d) The specific aspects of the country the employees are being posted
(e) The career needs and expectations of the employees.

58. Organizations which go in for an internal search announce the vacancy through various sources. In this regard,
which of the following way does the candidate within the organization respond?
(a) By meeting the HR department
(b) By taking appraisal letters from supervisors
(c) By sending their application for the job posting
(d) By taking acceptance from trade unions
(e) By taking acceptance from their colleagues.

59. The basic difference between job enlargement and job enrichment is
(a) Job enlargement is increasing the number of tasks and job enrichment is reducing the number of tasks
(b) Job enlargement is bigger responsibility and job enrichment is concerned with efficiency
(c) Job enlargement is increasing the number of tasks and job enrichment is the autonomy to perform the job
tasks by the employee
(d) Job enlargement is hike in salary and job enrichment is increase in responsibility without hike in salary
(e) Job enlargement leads to employee satisfaction and job enrichment to dissatisfaction.

60. Which of the following interviews are brief, first round interviews that aim to eliminate the applicants who are
obviously unqualified for the job?
(a) Selection interview
(b) Panel interview
(c) In-depth interview
(d) Group interview
(e) Preliminary interview.

61. A quality orientation requires a significant change in corporate culture. Quality is all pervasive and affects all the
departments. Which of the following is not a key characteristic of successful quality improvement programs?
(a) Education and training
(b) Teamwork
(c) Total systems approach
(d) Employees involvement
(e) Short -term perspective.

62. Socialization helps create order and consistency. Which of the following are two ways to control and bring about
order in an organization?
I. Have formal controls such as rules for every move an individual makes.
II. Convey the job responsibilities and the role expectations to the new employees.
III. Use informal controls which can be imposed through organizational culture which is build through ages and is
passed on to the next generation through socialization.
IV. Create positive perception of the employer.
(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (I) and (IV) above
(d) Both (II) and (III) above
(e) Both (II) and (IV) above.

63. Employees as well as organizations face certain issues or challenges in career planning. The demands of a fast
changing economy have been forcing organizations to
(a) Restructure and reorganize
(b) Decline opportunities
(c) Have little room for advancement
(d) Move slow
(e) Reorient itself.

64. In the recent past, organizations have departed from the traditional work schedules and policies in order to motivate
the employees perform more efficiently and effectively. Job rotation is one of the modern management techniques
used by the management. Which of the following is/are false regarding job rotation?
I. The employees would be relieved from monotonous jobs.
II. It helps managers to deal with frequent absenteeism and high turnover of workforce.
III. It caters to all job characteristics mentioned in the ‘job characteristics approach’ to job design.
IV. It allows employees choose their working hours.
(a) Only (IV) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

65. The recruitment policy of an organization would normally be in alignment with the objectives and policies of the
organization. In this regard, a good recruitment policy should be based on
I. The cost the applicant incurs.
II. Preferred sources of recruitment.
III. Criteria for selection.
IV. Identification of applicants needs.
(a) Only (IV) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

66. The span of supervision is the optimum number of subordinates a person can effectively manage. Tall and flat
organizational structures deal with the span of supervision and the number of hierarchical levels in an organization.
Which of the following is/are true regarding flat organizations?
I. Flat organizational structure is characterized by narrow span of control.
II. Flat organizations need well-trained management teams, equipped to take decisions at lower levels.
III. Flat organizational structure has fewer hierarchical levels.
(a) Only (III) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

67. An unstructured interview consists of many open ended questions. In this regard, which of the following is the main
disadvantage of an unstructured interview?
(a) Same questions are asked to all the candidates
(b) Interaction tends to proceed naturally
(c) Candidate can evaluate their own performances
(d) Candidates are uncomfortable during the course of the interview
(e) Interview tends to be more subjective.

68. Manpower planning, recruitment, selection, placement, orientation and induction are different areas of employment.
They make use of job analysis at some point or the other. In this regard, which of the following results of job
analysis form the inputs for these exercises?
I. Requirements of the job.
II. Tasks of a job.
III. Responsibilities of a job.
IV. Responsibilities of the management.
(a) Both (I) and (II) above
(b) Both (III) and (IV) above
(c) (I), (II) and (III) above
(d) (I), (III) and (IV) above
(e) (II), (III) and (IV) above.

69. New activities like management of expatriate assignments are included to IHRM. Which of the following is/are
true regarding performance appraisal management of employees in an international business organization?
I. The goals and the metrics will be the same across the countries.
II. The performance appraisal system of an organization operating in different countries needs to be designed and
implemented with utmost care.
III. Performance appraisal system ensures that both the employees and the company enjoy the long-term benefits
of working together.
(a) Only (II) above
(b) Only (III) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

70. The work group of the new employee will have its own norms or standards of acceptable behavior. Which of the
following is not true regarding norms?
(a) Relevant norms are those that are considered to be essential for the organization but not absolutely desirable
(b) Norms may include conforming to informal production standards set by the group
(c) Norms are unwritten rules that convey to the members what they ought to do
(d) Norms include being considerate in responding to colleagues’ needs
(e) Norms include celebrating major achievements of the department.



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71. It is comparatively easier to handle a situation of demand for manpower rather than a situation of surplus
manpower. Outplacement is used while dealing with surplus manpower. Which of the following is true regarding
outplacement?
(a) Two workers are allowed to share the job and the salary
(b) Workers are terminated because their jobs become redundant
(c) Surplus employees are provided jobs in other organizations
(d) Employees have the option of coming back to the organization after the leave period
(e) Managers are loaned for a specified period of time to other organizations.

72. Which of the following refers to some highly specialized jobs that have little room for advancement in career terms
and it is difficult for employees to get promotions, despite their career plans in such jobs?
(a) Short-term careers
(b) Low ceiling careers
(c) Career plateaus
(d) Dual careers
(e) Long-term careers.

73. The business environment has become very fluid and turbulent in the recent times. In this scenario, it is a very
challenging task for HR professionals to attract, mould, develop and retain or retrench valuable human resources.
Which of the following is/are true regarding Quality of Work Life (QWL) as a challenge to HR professionals?
I. It refers to the extent to which an employee’s work meets his personal needs.
II. It gets better when more and more employees who have some expectations from their work are satisfied.
III. The Japanese, who are staunch supporters of the QWL approach, design work around teams and lay stress on
a strong organizational culture.
IV. Though it has a positive impact on organizational performance and it does not help organizations to compete
in the global marketplace.
(a) Only (III) above
(b) Both (II) and (III) above
(c) Both (III) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

74. Stress interviews have become less popular these days as many organizations have come to believe that it is not the
best way to assess an employee’s performance under stress. In this regard, which of the following is the objective of
a stress interview?
(a) Criticize the applicants answers and interrupt
(b) To test the applicants ability to perform and deliver under stress
(c) To test whether the employee wants to stay in the organization for a long period
(d) To test the efficiency of the applicant before his supervisors
(e) To test the physical ability of the applicant.

75. Which of the following approaches to job design redesigned the over specialized jobs to make them more satisfying
and rewarding to the employees and encouraged casual interactions with superiors and co-workers, so that the
scope for flexibility in job design is more?
(a) Engineering approach
(b) Human relations approach
(c) Sociotechnical approach
(d) Job Characteristics approach
(e) Cyclic approach.

76. Which of the following is an integral part of the socialization process as it literally means the socialization of a new
employee?
(a) Employee performance
(b) Organizational culture
(c) Work environment
(d) Orientation
(e) Organizational stability.

77. As a controller, it is the responsibility of the HR department, to ensure the compliance to various laws and
regulations that govern the organizational environment. As a controller HR department
(a) Initiates the necessary organizational development interventions
(b) Acts as a bridge between the employees and the management
(c) Plays an active role in developing the values of the organization and framing its policies
(d) Should win the confidence and support of the line function by acting as a boss
(e) Should have adequate knowledge of various subjects like technology, sociology, etc.

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78. Once the candidate accepts the offer and joins, the organization has to place him/her in the job for which he/she has
been selected. In this regard, a proper placement of an employee results in which of the following?
I. Low employee turnover.
II. Low absenteeism.
III. Low performance appraisal programs.
IV. Low accident rates.
(a) Both (I) and (II) above
(b) Both (II) and (III) above
(c) (I), (II) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

79. Several factors influence the success or failure of a recruitment program. Which of the following is/are the
organizational factors that influence the success or failure of a recruitment program?
I. Reputation of the organization.
II. The situation of the labor market.
III. Culture, social attitudes and beliefs.
IV. Law of the land and the legal implications.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

80. A local firm expands its business to other parts of the world in anticipation of increased business and higher profits.
When a firm starts international operations, it develops new visions and missions and designs new global strategies
of the firm. Which of the following is/are false regarding strategic IHRM?
I. The HR department must be able to create a work environment that will retain talented employees.
II. The skill to design appropriate expatriate compensation programs is more important than the ability to identify
and plan for desired expatriate competencies.
III. Strategic IHRM nowadays is based on corporate strategy.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

81. The local laws of every country have some distinct features and it is the responsibility of the employer to abide by
them while designing the application form. Which of the following are the questions that should not be asked in an
application form?
I. Questions that have no relevance in the context of the job.
II. Questions that would invade, even remotely, the privacy of the applicant.
III. Questions that might lead to discrimination on any ground.
IV. Questions leading to adverse affect on the employment of women, minorities, and the disabled or senior
citizens.
(a) Both (II) and (III) above
(b) Both (III) and (IV) above
(c) (I), (II) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

82. For many years, the engineering approach to job design was very popular, as it had many advantages. But later,
though specialization offered economic benefits and enhanced organizational performance, resistance to this
approach grew as the time progressed. Which of the following is not a demerit of overspecialization?
(a) Lot of personal input
(b) Mechanical pacing
(c) Repetition of job
(d) No end product
(e) Little social interaction.

83. Mr. Anand is promoted as the regional manager of Dunlop Furnishings Ltd., since he consistently produced
excellent performance. Mr. Anand’s promotion is based on
(a) Seniority
(b) Merit-cum-seniority
(c) Merit
(d) Vacancy
(e) Time-bound.

84. Most organizations use interviews as an essential step in the selection process. In this regard, decision making
interviews are informal discussions that provide which of the following information?
I. Applicants’ mental behavior.
II. Applicants’ interest in the job.
III. Applicants’ career planning.
IV. Applicants’ reaction/adaptability to the working conditions.
(a) Both (I) and (II) above
(b) Both (III) and (IV) above
(c) (I), (II) and (III) above
(d) (I), (III) and (IV) above
(e) (II), (III) and (IV) above.

85. The mission and the strategy of an organization determine its organizational structure, the level of centralization or
decentralization and the recruitment strategy of the firm apart from other factors. In this context, which of the
following is/are false regarding decentralization?
(a) The global management can decide whether to appoint locals or employees from the corporate office at the
helm of local affairs
(b) The parent/corporate office retains the authority to make the important decisions
(c) Most of the important decisions on policies and procedures are taken by the subsidiaries
(d) The decision-making power is vested in the host-country management
(e) The top management does not interfere in the functioning of the subsidiary as long as there is no problem
or need for intervention.

86. When new employees enter an organization they feel out of place because of the new surroundings, new boss and
new co-workers. Hence, it is the responsibility of the management to orient the employees and to make the process
of socialization smooth. Which of the following statement(s) is/are true regarding socialization and orientation?
I. The time period for orientation is relatively short compared to that of socialization.
II. Fewer organization members are involved in orientation compared to those involved in socialization.
III. Orientation involves broad-based changes in new employees.
IV. Orientation is a process that takes place organization wide where as socialization is a program.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

87. Indian economy has major contribution from the BPO and IT sectors of International firms due to the concept of
outsourcing. Which of the following is/are the cause(s) of International firms to go for outsourcing?
I. To keep company’s employees strength low.
II. To avoid the problems of dealing with changes in the requirement of manpower.
III. To use their manpower for routine activities rather than important and strategic jobs.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

88. An organization will have a much greater choice in human resources if it decides to go in for external recruitment.
In this regard, which of the following is not a source of external recruitment?
(a) Campus recruitments
(b) Employee referrals
(c) Displays on notice boards
(d) Interested applicants
(e) Advertisements.

89. The most common end product of a job analysis is a documented job description. Which of the following are the
guidelines that help in writing a good job description?
I. The scope and nature of the work, including all important relationships, should be indicated.
II. The work and duties of the position should be clearly laid out.
III. Supervisory responsibility should be explained to the incumbents.
IV. Lengthy and accurate statements should be used.
(a) Both (II) and (III) above
(b) Both (III) and (IV) above
(c) (I), (II) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.

90. According to Eric Flamholtz, which of the following is defined as a measurement of the cost and value of people
for an organization?
(a) Human resource management
(b) Human resource planning
(c) Human resource accounting
(d) International human resource management
(e) Strategic human resource management.

91. It is not only the interviewee, but also the interviewer, who has to prepare for an interview. Which of the following
is not a step an interviewer should follow while preparing for the interview?
(a) Be prepared to interview the candidates without any prejudice or bias
(b) Read application of the candidate so that relevant questions can be asked
(c) Determine the objectives of the interview
(d) Plan one’s time so as to allocate more time for candidates who fit into your requirement and less time with
unsure candidates
(e) Determine the mode of evaluation.

92. The number of successful placements is the most important criterion for determining the success or failure of a
recruitment program. Which of the following is/are the problem(s) when the number of applicants is less?
I. Advertisement issued by the company.
II. Company’s reputation.
III. Incumbent’s expectations.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

93. Strategic IHRM helps a global organization view market opportunities and threats from the Human Resource (HR)
perspective. A SWOT analysis of a firm, from the HR perspective helps the firm
(a) Ensure perceived equity and fairness of compensation among all the employees of the firm, across the
world
(b) Learn the skills required to lead a cross-cultural team
(c) Ensures good labor-management relations in all countries
(d) Ensures equal opportunity to all employees in promotions and other growth opportunities
(e) Develop its own strategy for survival and success in international business.

94. The employees need to be informed about their future prospects in the organization, especially if the job involves a
high degree of specialization and limited growth in terms of promotions. This free flow of information helps the
organization in which of the following way(s)?
I. Win employee acceptability and trust.
II. Optimizing the utilization of resources.
III. To keep a track of the changes taking place in the organization.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.

95. Which of the following provides a complete list of competencies and qualifications required to match the job
description?
(a) Job posting
(b) Job ranking
(c) Job evaluation
(d) Job rotation
(e) Job specification.

96. With the growing importance of knowledge workers to organizations, and rising expectations of employees, it is
essential to have a good human resource management system in place. The emphasis on proper and effective
human resource management has increased because
I. Human resource spans across all functions in an organization and is pervasive.
II. One common factor that every manager has to manage is the human resources.
III. The human resource system is termed as the secondary and central sub-system in an organization.
(a) Only (II) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) Both (II) and (III) above.

97. To satisfy the demand in the manpower, an organization can look at various sources. Which of the following is/are
true regarding the source(s) of managing the future demand?
I. Only internal source should be used so that surplus manpower problem does not occur.
II. Depending on the nature of the work, the work can be outsourced.
III. Training to the existing employees.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.

98. The process of socialization is not limited to conveying the job responsibilities and the role expectations to the new
employee. In this regard, which of the following is not involved in the process of socialization?
(a) Co-workers
(b) Subordinates
(c) Clients
(d) Supervisors
(e) Market leaders.

99. Evidence shows that failure in global ventures is due to lack of understanding in managing the varied requirements
and expectations of employees across different cultures. Which of the following is/are the most important
differentiating factor(s) between international and domestic HRM?
I. Human resources.
II. Socio-political system.
III. Legal system.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.

100.There are different methods of job analysis. In this regard, which of the following is a method of gathering all the job
related information from ‘experts’, usually supervisors, and not the job incumbents?
(a) Position analysis questionnaire
(b) Technical conferencing method
(c) Functional job analysis
(d) Critical incident technique
(e) Questionnaire method.