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22nd February 2016, 12:25 PM
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Join Date: May 2012
Re: ITIL Certification Cost

Hello, here I am providing you the details of the IITL course and the cost of the course as under:

About the course:
The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

Cost of the course in India:
Rs.12, 500

Course objectives:
Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Audience:
IT Managers/Support teams
System Administrators/Analysts
Operations Managers
Database Administrators
Service Delivery Professionals
Quality Analysts
Application Management team/Development team
Process Owners/Practitioners

Course contents:
1.1 - Introduction to service management
1.2 - Service management lifecycle
1.3 - Quiz
2.1 - Introduction to Service Strategy
2.2 - Service Strategy Concepts
2.3 - Service Strategy Processes
2.4 - Quiz
3.1 - Introduction to service design
3.2 - Key concepts in service design
3.3 - Service design processes
3.4 - Quiz
4.1 - Introduction to Service Transition
4.2 - Service Transition Processes
4.3 - Quiz
5.1 - Introduction to Service Operations
5.2 - Service Operations Processes
5.3 - Functions
5.4 - Quiz
6.1 - Introduction to Continual Service Improvement
6.2 - Key Principles and Models
6.3 - Quiz
07 - Assessment
Getting started with ITIL Foundation


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