IIM Calcutta Human Resource Management

What is the aim of Human Resource Management Programme offered at Indian Institute of Management Calcutta ? What are the academic eligibility needs to apply for the Human Resource Management Programme at IIM Calcutta ?

Hello, I want to join the executive program offered by IIM Calcutta of human resource management. Please give me the details of the program.

[pawan]

Hello, here I am providing you the details of the IIM Calcutta of Human Resource Management course as under:
Course content:

Macro:
Developing Customer Oriented Service Culture (Internal and External Customer).
Employee Empowerment: Needs and Means to Empower.
Critical Perspectives: McDonaldization, Customer Sovereignty, and Customer Oriented Bureaucracy.
HRM Strategy/Policy Choices of Recruitment, Work Organization, Training, Compensation, Performance Appraisals, and Rewards in Service and Product (Manufacturing) Industry in view of Standardized Versus Variable Customer Expectations.
Best Practices (Customer- Employee Satisfaction Mirror, High Involvement Work Systems), Best Fit (Customer Segmentation and HRM Policies), and Flexible HRM Systems (Handling customer needs/ expectations variability).
Role of Unions in influencing/ managing Management – Employee- Customer interfaces.
Challenges of Managing Employees at Backend roles (Production) and Frontline roles (Sales and Services).
Differences in Product and Services, and Product – Service Mix Continuum in Industries.
Product and Services Value Components in Total Customer Value.
BSC/Workforce scorecard

Micro:
Selecting Employees for Competencies: Assessment Centers etc.
Developing and Motivating Employees: Development Centers, 360 Degree feedback, Mentoring, Coaching, and Rewarding Performance.
HR Audit.
Managing and Coping with Emotional Labor in Services.
HRM Internal Customization- Managing Stars versus Solid Citizens.
Clarifying and Managing Psychological Contract.
Competency Mapping: Identifying appropriate Competencies on the job.

Eligibility:
Candidates must be working professional or self employed
Candidates need to be graduate with 50%
Candidates must have 2 year working experience

Contact details:
IIM Calcutta
Diamond Harbour Road,
Joka, Kolkata,
West Bengal 700104
Phone: 033 2467 8300