#1
2nd May 2015, 10:06 AM
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IIM Calcutta Human Resource Management
What is the aim of Human Resource Management Programme offered at Indian Institute of Management Calcutta ? What are the academic eligibility needs to apply for the Human Resource Management Programme at IIM Calcutta ?
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#2
2nd December 2015, 03:29 PM
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Re: IIM Calcutta Human Resource Management
Hello, I want to join the executive program offered by IIM Calcutta of human resource management. Please give me the details of the program.
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#3
2nd December 2015, 03:30 PM
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Re: IIM Calcutta Human Resource Management
Hello, here I am providing you the details of the IIM Calcutta of Human Resource Management course as under: Course content: Macro: Developing Customer Oriented Service Culture (Internal and External Customer). Employee Empowerment: Needs and Means to Empower. Critical Perspectives: McDonaldization, Customer Sovereignty, and Customer Oriented Bureaucracy. HRM Strategy/Policy Choices of Recruitment, Work Organization, Training, Compensation, Performance Appraisals, and Rewards in Service and Product (Manufacturing) Industry in view of Standardized Versus Variable Customer Expectations. Best Practices (Customer- Employee Satisfaction Mirror, High Involvement Work Systems), Best Fit (Customer Segmentation and HRM Policies), and Flexible HRM Systems (Handling customer needs/ expectations variability). Role of Unions in influencing/ managing Management – Employee- Customer interfaces. Challenges of Managing Employees at Backend roles (Production) and Frontline roles (Sales and Services). Differences in Product and Services, and Product – Service Mix Continuum in Industries. Product and Services Value Components in Total Customer Value. BSC/Workforce scorecard Micro: Selecting Employees for Competencies: Assessment Centers etc. Developing and Motivating Employees: Development Centers, 360 Degree feedback, Mentoring, Coaching, and Rewarding Performance. HR Audit. Managing and Coping with Emotional Labor in Services. HRM Internal Customization- Managing Stars versus Solid Citizens. Clarifying and Managing Psychological Contract. Competency Mapping: Identifying appropriate Competencies on the job. Eligibility: Candidates must be working professional or self employed Candidates need to be graduate with 50% Candidates must have 2 year working experience Contact details: IIM Calcutta Diamond Harbour Road, Joka, Kolkata, West Bengal 700104 Phone: 033 2467 8300 |
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