MBA Customer Service

Would you please give here detail about the M.B.A. (Customer services/ Relationship Management) course in India ?

[Kiran Chandar]

Bharathiar University is a College in India offers M.B.A. (Customer services/ Relationship Management) course .

M.B.A. (Customer services /Relationship Management):

This course is a implemented strategy for managing a company’s interactions with customers, clients and sales prospects.

Eligibility:

Candidate must pass Common Admission Test (CAT)

Candidate must have graduate degree from a recognized college and university.

Admission process:
CAT exam Score .
Group discussions
Personal interviews.

Syllabus of the course includes :

Year 1 :
Accounting and Finance for Managers
Corporate Communication
Human Resource Management
Managerial Economics
Marketing Management
Operations Management
Principles of Management and Organizational Behaviour
Quantitative Techniques for Management
Research Methods for Management

Year II
Business Environment and Ethics
Customer Relationship Management
Marketing of Services
Relationship Marketing
Retail Operations Management
Sales and Distribution Management
Strategic Customer Relations Management
Strategic Management
Virtual Marketing

Contact detail :
Bharathiar University
Post Maruthumalai Main Road
Coimbatore, Tamil Nadu
(0422) 2428100, 2428108, 2428111, 2428114, 2422222
0422) 2422387, 2425706