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26th March 2016, 10:15 AM
Super Moderator
 
Join Date: May 2012
Re: What is the customer service number?

As an Airtel customer you have the convenience to access 24-hr customer service centre at 121, or call customer care numbers from your Airtel landline to register your complain.

Customer Support

Mail


Email your questions, comments or suggestions at 121@in.airtel.com and they will get right back to you.

Mention your airtel account and fixed line number in the subject of the mail without any space or any special characters between the digits for quick response.

Grievance Addressal

Nodal Team

They will resolve all complaints at the first point of contact.

In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with Nodal Team with your complaint reference number and details of grievance.

Working Hours: Monday to Friday; 9:30 am to 6:30 pm

Appellate Authority

If the resolution provided for the complaint is not satisfactory, then you may choose to file an Appeal with the Appellate Authority either directly to the Appellate Authority through email or facsimile or post or in person, or through the Consumer Care Number of the complaint centre.

Points to remember:

a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday.

b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint centre should be available.

c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre.

d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.


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