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#8
26th November 2019, 11:29 AM
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| Re: Pondicherry University Distance Education MBA Question Papers
The syllabus of MBA (Tourism & Travel Management) offered by Department of Tourism Studies under School of Management of Pondicherry University on which the question paper is based is as follows FIRST SEMESTER MBA (TTM) – 411: MANAGEMENT PROCESS & ORGANISATIONAL BEHAVIOUR LEARNING OUTCOMES CREDITS: 3 • To understand the process of management in an organizational context; • To familiarize the students with the essence of organizational behavior at workplace; and • To enable the students to acquire managerial competencies and capabilities. UNIT - I Management Concepts and Functions: Nature and Levels in Management – Managerial Roles and Skills – Tasks of A Professional Manager –– Thoughts of Management - Manager and Environment of Tourism Business. UNIT – II Planning and Organizing: Steps in Planning Process – Scope and Limitations – Short Range and Long Range Planning –– Decision Making, Organizing: Organization Structure & Design – Authority Relationships – Delegation of Authority and Decentralization – Emerging Trends in Corporate Structure, Strategy and Culture – Impact of Technology on Organizational Design. UNIT - III Directing and Controlling: Motivation – Motives – Characteristics – Motivation Theories – Motivation and Productivity – Leadership Styles & Models, Process of Communication - Formal and Informal Communication – Barriers to Communication and Transactional Analysis, Control Process – Methods, Tools and Techniques – Design of Control Techniques – Choices in Control. UNIT – IV Organizational Behavour: Individual Behaviour and Differences - Personality – Attitudes and Beliefs – Values - Perception – Perceptual Selectivity – Transactional Analysis – JOHARI Window – Management of Stress. UNIT - V Group Dynamics: Group Behaviour – Group Formation - Understanding Work Teams– Conflict Management-Negotiation and Interpersonal Behaviour - Management of Change – Resistance to Change – Organizational Development. REFERENCES 1. Koontz, H., & Weihrich, H. (2010). Essentials of Management: An International Perspective. New Delhi: McGraw Hill. 2. Stoner, J. A.F., & Wankel, C. (1999). Management. New Delhi: Prentice Hall India. 3. Drucker, P. F. (2006). Practice of Management. New York: Harper & Row. 4. Virmani, B.R. (2006). The Challenges of Indian Management. New Delhi: Response Books. 5. Robbins, S.P., & Judge, T.A. (2013). Organizational Behaviour. United Kingdom: Pearson Publication. 6. Luthans, F. (2012). Organizational Behavior. Singapore: McGraw-Hill. 7. Rao, Y. V. (2010). Management Process and Organizational Behavior. New Delhi: Akansha Publications. Syllabus MBA (Tourism & Travel Management) Pondicherry University     Last edited by sumit; 26th November 2019 at 11:31 AM. |