ING Vysya bank ombudsman

Hello sir I would like to know about the Banking Ombudsman Scheme of ING Vysya Bank so please provide me suitable information about the same.

[Kiran Chandar]

ING Vysya Bank serves the customers a policy for grievance redressal under Reserve Bank of India – Banking Ombudsman Scheme.

Mandatory requirements:

All the bank’s units / branches display the following mandatory requirements:

- Appropriate arrangements for receiving complaints and suggestions

- Name, address and contact number of Nodal Officer

- Contact details of Banking Ombudsman of the area

- Code of Bank’s Commitment to Customers / Fair Practice code
Reserve Bank of India – Banking Ombudsman Scheme

As per the Reserve Bank of India Banking Ombudsman Scheme, 2006,

A customer can file his complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month from the date of receipt of his representation, or the bank rejects the complaint, or the complainant is not satisfied with the reply given to him by the bank.

Basic principles:

• Customers are treated fairly at all times.

• Complaints raised by customers are dealt with, courtesy and on time.

• Customers are fully informed of avenues to escalate their complaints/grievances within the organization.

• ING Vysya Bank will treat all complaints efficiently and fairly as they can damage the bank’s reputation and business if handled otherwise.