Ombudsman Corporation Bank

hii sir, I wants to get the details of the Ombudsman Scheme of the Corporation bank Ombudsman? will you please provide me the details of the Ombudsman Scheme of the Corporation bank ?

[Shaleen]

As you asking for the Ombudsman Scheme of the Corporation bank the details of the Scheme are as follow :

The Scheme is introduced with the object of enabling resolution of complaints
relating to certain services rendered by banks and to facilitate the satisfaction or
settlement of such complaints.

1. SHORT TITLE, COMMENCEMENT, EXTENT AND APPLICATION
(1) This Scheme may be called the Banking Ombudsman Scheme, 2006.
(2) It shall come into force on such date as the Reserve Bank may specify.
(3) It shall extend to the whole of India.
(4) The Scheme shall apply to the business in India of a bank as defined under
the Scheme.

2. SUSPENSION OF THE SCHEME
(1) The Reserve Bank, if it is satisfied that it isexpedient so to do, may by order
suspend for such period as may be specified in the order, the operation of all or
any of the provisions of the Scheme, either generally or in relation to any
specified bank.

(2) The Reserve Bank may, by order, extend from time to time, the period of any
suspension ordered as aforesaid by such period, as it thinks fit.

3. DEFINITIONS
(1) ‘award’ means an award passed by the Banking Ombudsman in accordance
with the Scheme.

(2) ‘Appellate Authority’ means the Deputy Governor in charge of the Department
of the Reserve Bank implementing the Scheme.

(3) ‘authorised representative’ means a person duly appointed and authorised by
a complainant to act on his behalf and represent him in the proceedings under
the Scheme before a Banking Ombudsman for consideration of his complaint.

(4) ‘Banking Ombudsman’ means any person appointed under Clause 4 of the
Scheme.




rest of the details you may find from the below attachment that is free to download