#1
25th November 2016, 09:16 AM
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WBUT Hotel Management Syllabus
Hii sir, I wants to get the Syllabus of the Subject : Housekeeping And Laundry Operations of the Bachelor of Hotel Management Course of the West Bengal University of Technology ?
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#2
25th November 2016, 10:13 AM
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Re: WBUT Hotel Management Syllabus
As you Asking for the Syllabus of the Subject : Housekeeping And Laundry Operations of the Bachelor of Hotel Management Course of the West Bengal University of Technology the Syllabus is given below HM103 : HOUSEKEEPING AND LAUNDRY OPERATIONS Theory Topics to be Covered : - • An overview of the position of H/K in the Hospitality Industry • List of functions of the H/K Dept. • H/K working towards ‘Customer delight’ • Why is H/K indispensable • Organisation of the Hotel • Staff Hierarchy, lines of Authority & areas of responsibility • Vertical & horizontal coordination within & outsidethe Dept. • Areas of responsibility of the H/K Dept. • Essential qualities in H/K staff • Effective communications skills, interpersonal skills & good gr • Duties of staff at the managerial level • Duties of staff at the Operational level • Duties of staff at the supervisory level • Glossary of H/K terms • Abbreviations commonly used in H/K • Types of Rooms & suites • Various status of Rooms • Amenities provided in standard, superior & deluxe rooms • VIP amenities • Items provided on request • Placement of Supplies in a room • General principles of cleaning • Cleaning Schedules • Daily, weekly & Spring Cleaning • Morning & evening service • Second service • Daily cleaning in a Department room • Planning a weekly cleaning schedule • Public area cleaning methods & Schedules (PRACTICALS) Topics to be Covered : - • Equipment handling, Care & Cleaning & Identification of Cleaning Equipments (both manual & Mechanical) • Maid’s Trolley Setting • Care, Cleaning & polishing of surfaces- metals, glass, floor, Carpets • Paints, Varnishes • Daily Cleaning of Rooms and Bath Rooms • Evening Service • Weekly Cleaning • Special/Periodic Cleaning • Public Area Cleaning • Message/Departure/Maintenance Register & follow ups For More details you May Contact to the West Bengal University of Technology the Contact details Are given below Contact details : West Bengal University of Technology Address: BF 142, Sector 1, Salt Lake City, Kolkata, West Bengal 700064 Phone: 033 2334 1014 |
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