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5th January 2016, 05:49 PM
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Join Date: May 2012
Re: Learn Microsoft CRM

Microsoft Dynamics products and gain the skills needed to help businesses automate and streamline financial, customer-relationship and supply-chain processes.

Learning Microsoft Dynamics CRM

CRM Book is a great way to learn Microsoft Dynamics CRM

Here are some additional things to read and watch:

PowerObjects How-to Portal guides you through the learning process with videos.

Subscribe to PowerObjects blog to stay up-to-date

There are also many resources provided by Microsoft for learning Microsoft Dynamics CRM.

In Person Training

When learning Microsoft Dynamics CRM, consider that the most effective training is a combination of seeing (visual), hearing (auditory), and hands-on (kinesthetic or tactile) experiences with an emphasis on the way you learn best.

That is why in-person, instructor-led training is the best way to learn.

A “second best” option might be attending remote training or watching eLearning.

Getting Certified


Generally, the average person learning CRM has no need to get certified.

Certification is a process particularly needed for Microsoft Partners—professionals who are implementing CRM for clients.

Basics of Microsoft CRM


Searching and Navigation

Sales

Marketing

Service Management

Service Scheduling

Working with Outlook

Email Templates and Mail Merge

Analytics

Data Management


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