Question Papers TQM MBA

Hello sir my name is Natasha and I’m looking for the Total Quality Management Question papers of MBA for that will you please get the paper so that I can prepare hard for it?

[Pathak]

Ya sure buddy I will help you here to get the Total Quality Management Question papers of MBA so that you can prepare hard for it.

Here is the TQO MBA question paper

1.a What do you understand by Quality and Total Quality?Quality is defined as the extent to which the product or service satisfies the requirements of customers whereas the Total Quality is define as the integration of all factors related to improvingcustomer satisfaction and efforts put in employee involvement and continuous improvement.

1 b Explain the concept of Juran’s Trilogy of Quality management adopted by companies toachieve Quality leadershipJuran’s trilogy is as follows
1 . Quality Planning
2. Quality Control
3. Quality improvement


1 c What are the factors which can be considered while benchmarking a management Institute.The factors to be considered are as follows:
1.No of students per class room

2.No of faculty who have got Ph D /No of faculty

3.No of class room with audit and video facility4.No of visiting faculty (eminent persons only)

5.No of students who got placements with Top 25 companies in India and abroad

6.No of research papers published / No of faculty positions

7.Average year of experience per faculty

8.Student satisfaction

9.Faculty satisfaction

10.Staff satisfaction

Total Quality Management Question papers of MBA 1



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