Hii sir, I Wants to get the Job of L2 DC OPS Consultant in HCL Will you Please Provide me the Job Profile of the Post ?
HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991
As you Asking for the Job Profile of the L2 DC OPS Consultant in HCL Let me tell you that At Present this Job is not Opened the Job Profile for the Post is as Follow
Location : Memphis, TN
Purpose of the Job And Accountability:
24×7 monitoring and management support for in-scope infrastructure
Handle escalations and assist in creation of RCAs
Proactive monitoring and tracking of tickets
Generate operations report
Monitor and execute Job schedules
Manage bridge calls and notify respective support groups
Interaction with Vendors and other support groups
Performs Gap Analysis
Provide phone support 24x7x365
Creation of SOP’s and knowledgebase
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
Ensure proper shift handover to the next shift.
Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
EXPERIENCE & SKILLS:
3-4 Years of University education post High school (B.Sc. or Diploma)
1-2 Years of diploma in Information Technology. Preferred
ITIL/MCP/MSCE/MSCA/CCNA or RHCE.
2-3 years of alert monitoring/management experience.
For more information you may Contact to the HCL the contact Details Are given below
HCL Technologies Ltd.
Technology Hub, SEZ
Plot No. 3A, Sector 126
Noida – 201304, India