SBI Clerical Assistant Solved Model Paper

Tell me from where I can get State Bank of India Clerical Assistant exam model paper???

[Kiran Chandar]

You are looking for State Bank of India Clerical Assistant exam model paper, I am giving here;

1. A keyboard is this kind of device— (B)
(A) black (B) input
(C) output (D) word Processing
(E) None of these
2. IT stands for— (A)
(A) information Technology
(B) integrated Technology
(C) intelligent Technology
(D) interesting Technology
(E) None of these
3. Which of the following refers to the fastest,
biggest and most expensive computers ? (B)
(A) Personal Computers
(B) Supercomputers
(C) Laptops
(D) Notebooks
(E) None of these
4. A collection of related information sorted and dealt
with as a unit is a— (C)
(A) disk (B) data
(C) file (D) floppy
(E) None of these
5. The process of a computer receiving information
from a server on the Internet is known as— (C)
(A) pulling (B) pushing
(C) downloading (D) transferring
(E) None of these
6. Which part of the computer helps to store
information ? (A)
(A) Disk drive (B) Keyboard
(C) Monitor (D) Printer
(E) None of these
7. ………………is the process of carrying out
commands. (C)
(A) Fetching (B) Storing
(C) Executing (D) Decoding
(E) None of these
8. The role of a………generally is to determine a
buyer’s needs and match it to the correct
hardware and software. (B)
(A) computer Scientist
(B) computer sales representative
(C) computer consultant
(D) corporate trainer
(E) None of these
2
28. One of the following is a target group for the
marketing of Internet Banking. (C)
(A) All the customers
(B) All the educated customers
(C) All the computer educated customers
(D) Only creditors
(E) All of these
29. Innovation mean— (D )
(A) Product Designing (B) New ideas
(C) Impulse (D) Both (A) and (B)
(E) None of these
30. One of the following is a target group for the
marketing of educational loan. (B)
(A) All the customers (B) Students
(C) Only poor students
(D) Students having promising educational track
record
(E) All of these
31. Service after sale is not the function of— (A)
(A) Marketing staff
(B) Seller
(C) Director of the company
(D) Employees of the company
(E) All of the above are wrong
32. If done through………the rural marketing would
be more effective. (B)
(A) fairs (B) village fairs
(C) door to door campaign
(D) All of these (E) None of these
33. Market Survey means— (A)
(A) Market Research (B) Market Planning
(C) Marketing Strategies(D) Market Monitering
(E) All of these
34. ………can be done through digital Banking? (A)
(A) Mobile phone (B) Internet
(C) Telephone (D) All of these
(E) None of these
35. A good seller should have the following quality/
qualities ? (D)
(A) Devotion to the work(B) Submissive
(C) Sympathy (D) All of these
(E) None of these
36. The rural marketing is not required because—
(A) rural people do not understand marketing
(B) its not practical from the cost point of view
(C) it is sheer wastage of time (D)
(D) All are wrong
(E) All are correct
37. Planned-cost service means— (B)
(A) Costly products
(B) Extra profit on the same cost
(C) Extra work by seller
(D) All of these
(E) None of these
38. Internet marketing means— (E)
(A) Self-marketing
(B) Core Groups monitering
(C) Employees marketing
(D) All of these (E) None of these
39. The aim of successful marketing is— (D)
(A) to increase the sale
(B) to increase the profit
17. Sources of Sales Leads are— (E)
(A) Data Mining
(B) Market Research
(C) Media Outlets
(D) Promotional Programs
(E) All of these
18. Any data or instruction entered into the memory
of a computer is considered as— (A)
(A) storage (B) output
(C) input (D) information
(E) None of these
19. Which part of the computer displays the work done?
(A) RAM (B) printer (C)
(C) monitor (D) ROM
(E) None of these
20. One of the methods for Market Monitoring is—
(A) to watch TV serials (C)
(B) to discuss with other sales persons
(C) to monitor media outlets
(D) All of these
(E) None of these
21. Market Expansion means— (E)
(A) hiring more staff
(B) firing more staff
(C) buying more products
(D) buying more companies
(E) None of these
22. A series of instructions that tells a computer what
to do and how to do it is called a— (A)
(A) program (B) command
(C) user response (D) processor
(E) None of these
23. Effective marketing helps in— (d)
(A) developing new products
(B) creating a competitive environment
(C) building demand for products
(D) All of these
(E) None of these
24. Which is the part of a computer that one can touch
and feel ? (a)
(A) Hardware (B) Software
(C) Programs (D) Output
(E) None of these
25. A Call in Marketing means— (d)
(A) to phone the customers
(B) to visit the customers
(C) to visit the marketing site
(D) to call on prospective customers
(E) None of these
26. Delivery Channel means— (c)
(A) maternity wards
(B) handing over the products to the buyers
(C) places where products are made available to
the buyers
(D) All of these
(E) None of these
27. Processing involves— (B)
(A) inputting data into a computer system
(B) transforming input into output
(C) displaying output in a useful manner
(D) providing relevant answers
(E) None of these
3
10. You click at B to make the text— (D)
(A) Italics (B) Underlined
(C) Italics and Underlined
(D) Bold
(E) None of these
11. Which part is the ‘brain’ of the computer ? (A)
(A) CPU (B) Monitor
(C) RAM (D) ROM
(E) None of these
12. A disk’s content that is recorded at the time of
manufacture and that cannot be changed or
erased by the user is— (C)
(A) Memory-only (B) Write-only
(C) Read-only (D) Run-only
(E) None of these
13. Help Menu is available at which button ? (B)
(A) End (B) Start
(C) Turnoff (D) Restart
(E) None of these
14. You can keep your personal files/folders in—
(A) My Folder (B) My Documents (B)
(C) My Files (D) My Text
(E) None of these
15. A central computer that holds collections of data
and programs for many PCs, workstations, and
other computers is a(n)— (D)
(A) Supercomputer (B) Minicomputer
(C) Laptop (D) Server
(E) None of these
16. A Website’s main page is called its— (A)
(A) Home Page (B) Browser Page
(C) Search Page (D) Bookmark
(E) None of these
17. Data that is copied from an application is stored
in the— (D)
(A) Driver (B) Terminal
(C) Prompt (D) Clipboard
(E) None of these
18. Changing an existing document is called ………
the document. (C)
(A) creating (B) deleting
(C) editing (D) adjusting
(E) None of these
19. In a spreadsheet program the ………… contains
related worksheets and documents. (A)
(A) workbook (B) column
(C) cell (D) formula
(E) None of these
20. Which of the following is not an input device ?
(A) Keyboard (B) Monitor (B)
(C) Joystick (D) Microphone
(E) None of these
21. Marketing is the combined study of— (A)
(A) Buyer’s behaviour and consumer tasks
(B) Product demand and Product supply
(C) Brand building and Publicity
(D) Sales force abilities and customer
responses
(E) All of these
22. Effective Marketing helps in— (A)
(A) Boosting the sales
(B) Boosting the purchases
(C) to increase the output of sellers
(D) All of these (E) None of these
40. The networking becomes……through
networking. (C)
(A) very difficult (B) dull
(C) easy
(D) has no role in marketing
(E) None of these
SBI Clerk (First Shift) Examination,
Marketing /Computer Knowledge

1. If text was highlighted and ‘Edit’ ‘Copy’ was
clicked, what would happen ? (A)
(A) Text would be copied from the document and
placed in the clipboard
(B) Text would be removed from the document
and placed in the clipboard
(C) Text from the clipboard would be placed in
the document at the place where the cursor is
blinking
(D) Only (B) and (C) (E) None of these
2. The blinking point which shows your position in
the text is called— (B)
(A) Blinker (B) Cursor
(C) Causer (D) Pointer
(E) None of these
3. For seeing the output, you use— (A)
(A) Monitor (B) Keyboard
(C) Mouse (D) Scanner
(E) None of these
4. CDs are of which shape ? (C)
(A) Square (B) Rectangular
(C) Round (D) Hexagonal
(E) None of these
5. A scanner scans— (C)
(A) Pictures (B) Text
(C) Both Pictures and Text
(D) Neither Pictures nor Text
(E) None of these
6. A directory within in directory is called— (D)
(A) Mini Directory (B) Junior Directory
(C) Part Directory (D) Sub Directory
(E) None of these
7. For opening and closing of the file in Excel, you
can use which bar ? (C)
(A) Formatting (B) Standard
(C) Title (D) Formatting or Title
(E) None of these
8. Which of the following controls the manner of
interaction between the user and the operating
system ? (A)
(A) User interface (B) Language translator
(C) Platform (D) Screen saver
(E) None of these
9. Computer language used on the Internet is—
(A) BASIC (B) COBOL (C)
(C) Java (D) Pascal
(E) None of these
4
(C) Boosting the demand and supply
(D) All of these
(E) None of these
23. Market size means— (D)
(A) Size of the sales teams
(B) Size of the company
(C) Scope for profit
(D) Scope for marketing
(E) None of these
24. Market share means— (E)
(A) Share Market (B) Sensex
(C) Market changes (D) Market demands
(E) Share of business among pears
25. Direct Marketing means— (D)
(A) Face to face marketing
(B) Over the counter marketing
(C) Door to door marketing
(D) All of these (E) None of these
26. A ‘Lead’ means— (B)
(A) A buyer (B) A seller
(C) Employee (D) Employer
(E) None of these
27. DSA means— (B)
(A) District Sales Authority
(B) Direct Selling Agent
(C) Distributor and Sales Agents
(D) Distributor and State Agent
(E) None of these
28. A DSA’s main function is— (D)
(A) To boost customer contacts
(B) To boost emails
(C) To boost telemarketing
(D) All of these
(E) None of these
29. A ‘Prospect’ means— (C)
(A) Company’s Prospectus
(B) Company’s Memorandum of Association
(C) A likely buyer
(D) A likely seller
(E) None of these
30. To ‘close a call’ means— (A)
(A) To clinch the sales
(B) To abandon the sales
(C) To lose the business
(D) To annoy the customer
(E) To exit from the sales team
31. Good selling skill calls for— (D)
(A) Patience (B) Perseverance
(C) Persuasion (D) Pursuit
(E) All of these
32. Marketing channels means— (C)
(A) Delivery time (B) Delivery period
(C) Sales outlets (D) Purchase outlets
(E) All of these
33. Value added services means— (D)
(A) Additional cost (B) Additional production
(C) Additional staff (D) Additional services
(E) All of these
34. A ‘Target Group’ means— (B)
(A) Group of salesmen targeting the customers
(B) Likely buyers (C) Group of products
(D) Group of companies (E) All of these
35. ‘USP’ in Marketing means— (E)
(A) Useful Sales Procedures
(B) Useful Selling Propositions
(C) Useful Sales Persons
(D) Used Sales Plans
(E) Unique Selling Propositions
36. ‘ATM’ stands for— (D)
(A) Anywhere Marketing
(B) Any Time Marketing
(C) Any Time Money
(D) Automated Teller Machine
(E) Automatic Timely Machine
37. Market Plan is a— (D)
(A) Selling process (B) Year-end-budget
(C) Calendar
(D) Business document for marketing strategies
(E) All of these
38. Market segmentation means dividing— (A)
(A) The market group into homogeneous groups
(B) The market process into easy steps
(C) The sales teams into small groups
(D) All of these
(E) None of these
39. ‘HNI’ means— (C)
(A) Highly Non-interested Individuals
(B) Highly Needy Individuals
(C) High Networth Individuals
(D) Highly Negative Individuals
(E) None of these
40. Digital Marketing includes. Find the incorrect
answer— (C)
(A) Web advertisement (B) E-mail canvassing
(C) Blogs (D) SMS campaigns
(E) Mobile alerts
Allahabad Bank Clerk Exam., 2008
Computer General Knowledge

1. If a word is typed that is not in Word’s dictionary,
a____________wavy underline appears below
the word. (A)
(A) red (B) green
(C) blue (D) black
(E) None of these
2. The____________button on the quick access
Toolbar allows you to cancel your recent
commands or actions. (D)
(A) Search (B) Cut
(C) Document (D) Undo
(E) None of these
3. In Excel, any set of characters containing a letter
, hyphen, or space is considered— (B)
(A) a formula (B) text
(C) a name (D) a title
(E) None of these
4. ____________Software allows users to perform
calculations on rows and columns of data. (C)
(A) Word processing
5
(B) Presentation graphics
(C) Database Management Systems
(D) Electronic Spreadsheet
(E) None of these
5. A ____________represent approximately one
billion memory locations. (C)
(A) kilobyte (B) megabyte
(C) gigabyte (D) terabyte
(E) None of these
6. ____________cells involves creating a single cell
by combining two or more selected cells. (B)
(A) Formatting (B) Merging
(C) Embedding (D) Splitting
(E) None of these
7. The operating system is the most common type
of____________software. (C)
(A) communication (B) application
(C) system (D) word-processing
(E) None of these
8. When you quickly press and releaes the left
mouse button twice , you are— (C)
(A) Primary-clicking (B) pointing
(C) Double-clicking (D) Secondary-clicking
(E) None of these
9. The horizontal and vertical lines on a worksheet
are called— (D)
(A) cells (B) sheets
(C) block lines (D) gridlines
(E) None of these
10. To delete an incorrect character in a document,
____________ to erase to the right of the insertion
point. (D)
(A) press the left mouse key
(B) double-click the right mouse key
(C) press the BACKSPACE key
(D) press the delete key
(E) None of these
11. The operating system does all of the following
EXCEPT: (D)
(A) provide a way for the user to interact with the
computer.
(B) manage the central processing unit (CPU).
(C) manage memory and storage.
(D) enable users to perform a specific task such
as document editing.
12. During the boot process, the____________looks
for the system files. (B)
(A) CD (B) BIOS
(C) CPU (D) DVD
13. ____________ are lists of commands that
appear on the screen. (C)
(A) GUIs (B) Icons
(C) Menus (D) Windows
14. ____________ is the ability of an operating
system to control the activities of multiple
programs at the same time. (A)
(A) Multitasking (B) Streamlining
(C) Multiuser (D) Simulcasting
15. The unique signal, generated by a device, that
tells the operating system that it is in need of
immediate attention is called an: (C)
(A) action. (B) event.
(C) interrupt. (D) activity.
16. The operating system controls access to the
processor by assigning a(n) ____________ to
each task requiring the processor’s attention.
(A) CPU (B) slice of time (B)
(C) stack (D) event
17. The blocks of code, included in the operating
system, that software applications interact with
are known as: (A)
(A) application programming interfaces (APIs).
(B) complimentary metal-oxide conductors
(CMOS).
(C) device drivers.
(D) bootstrap loaders.
18. MS-DOS is a ____________ operating system.
(A) point-and-click (B) user-friendly (C)
(C) command-driven (D) Mac
19. An interrupt handler is a(n): (D)
(A) location in memory that keeps track of recently
generated interrupts.
(B) peripheral device.
(C) utility program.
(D) special numeric code that indicates the
priority of a request.
20. A spooler is a(n): (C)
(A) location in memory that maintains the contents
of a document until it prints out.
(B) print job.
(C) program that coordinates the print jobs that
are waiting to print.
(D) message sent from the printer to the
operating system when a print job is completed.
21. Virtual memory is typically located: (D)
(A) on a floppy disk. (B) in the CPU.
(C) in a flash card. (D) on the hard drive.
22. The purpose of a swap (or page) file is to: (B)
(A) maintain pages of documents that are being
spooled to the printer.
(B) hold a program’s data or instructions in virtual
memory when it can’t fit in RAM.
(C) prevent thrashing in a multitasking
environment.
(D) allow multiple print jobs to print their pages
out simultaneously.
23. The definition of thrashing is: (A)
(A) swapping data between virtual memory and
RAM too frequently.
(B) insufficient hard disk space.
(C) too many processors being managed by the
operating system.
(D) inaccurate information stored in the registry.
24. All of the following are TRUE of Safe Mode
EXCEPT: (B)
(A) Safe Mode is a special diagnostic mode.
(B) Safe Mode loads all nonessential icons.
(C) Safe Mode allows users to troubleshoot
errors.
(D) Safe Mode loads only the most essential
devices.
25. Verification of a login name and password is
known as: (C)
(A) configuration. (B) accessibility.
(C) authentication. (D) logging in.
6
26. The combination of the operating system and the
processor is referred to as the computer’s: (B)
(A) CPU. (B) platform.
(C) BIOS. (D) CMOS.
27. The following message generally means: (A)
(A) a nonsystem floppy has been left in the floppy
disk drive.
(B) the CD drive is not functioning.
(C) the BIOS is corrupted.
(D) there is a problem loading a device.
28. Which of the following is the correct sequence of
actions that takes place during the boot-up
process? (B)
(A) Load operating system ? Activate BIOS ?
Perform POST ? Check configuration settings
(B) Activate BIOS ? Perform POST ? Load
operating system ? Check configuration settings
(C) Perform POST ? Load operating system?
Activate BIOS ? Check configuration settings
(D) Activate BIOS ? Check configuration settings?
Perform POST ? Load operating system
29. All of the following are steps involved in the boot
process EXCEPT: (D)
(A) load the operating system into RAM.
(B) the power-on self-test.
(C) activate the basic input/output system (BIOS).
(D) load application programs.
30. The ____________, stored on a ROM chip, is
responsible for loading the operating system from
its permanent location on the hard drive into RAM.
(A) BIOS (B) API (A)
(C) device driver (D) supervisor program
31. The basic input/output system (BIOS) is stored
in: (B)
(A) RAM. (B) ROM.
(C) the CPU. (D) the hard drive.
32. Ensuring that the essential peripheral devices
are attached and operational is the
____________ process. (C)
(A) configuration (B) CMOS
(C) POST (D) ROM
33. The memory resident portion of the operating
system is called the— (D)
(A) registry. (B) API.
(C) CMOS. (D) kernel.
34. Which of the following does NOT occur during
the power-on self-test (POST)? (A)
(A) The ScanDisk utility begins to run.
(B) The video card and video memory are tested.
(C) The BIOS identification process occurs.
(D) Memory chips are checked to ensure they are
working properly.
35. All of the following are TRUE regarding virtual
memory EXCEPT— (A)
(A) any amount of RAM can be allocated to virtual
memory.
(B) the setting for the amount of hard drive space
to allocate to virtual memory can be manually
changed.
(C) this temporary storage is called the swap file
(or page file).
(D) virtual memory is physical space on the hard
drive.
36. The operating system allows users to organize
the computer’s contents in a hierarchical
structure of directories that include all of the
following EXCEPT: (D)
(A) files. (B) folders.
(C) drives. (D) systems.
37. All of the following statements concerning
windows are true EXCEPT— (A)
(A) windows are an example of a commanddriven
environment.
(B) windows can be resized and repositioned on
the desktop.
(C) more than one window can be open at a time.
(D) toolbars and scrollbars are features of
windows.
38. All of the following statements concerning files
are true EXCEPT— (C)
(A) A file is a collection of related pieces of
information stored together for easy reference.
(B) Files can be generated from an application.
(C) Files are stored in RAM.
(D) Files should be organized in folders.
39. Using Windows Explorer, a plus (+) sign in front
of a folder indicates— (B)
(A) an open folder.
(B) the folder contains subfolders.
(C) a text file.
(D) a graphics file.
40. In Windows XP, if you want to see the file size and
modified dates of all files in a folder, the best
viewing option is the __________ view. (C)
(A) List (B) Thumbnails
(C) Details (D) Icon
Allahabad Bank Probationary
Officers Exam
Computer General Awareness

1. Programs from the same developer , sold
bundled together , that provide better integration
and share common features , toolbars and
menus are known as .... (A)
(A) software suites
(B) integrated software packages
(C) software processing packages
(D) personal information managers
(E) none of these
2. A data warehouse is which of the following? (C)
(A) Can be updated by the end users
(B) Contains numerous naming conventions and
formats
(C) Organized around important subject areas
(D) Contains only current data
(E) None of these
3. ______________ servers store and manages
files for network users. (D)
(A) Authentication (B) Main
7
(C) Web (D) File
(E) None of these
4. All of the following are examples of real security
and privacy risks Except _____ (B)
(A) hackers (B) spam
(C) viruses (D) identify theft
(E) None of these
5. ______ terminals (formerly known as cash
registers) are often connected to complex
inventory and sales computer systems. (B)
(A) Data (B) Sales
(C) Query (D) Point-of-sale (POS)
(E) None of these
6. The OSI model is divided into _______
processes called layers. (C)
(A) five (B) six
(C) seven (D) eight
(E) None of these
7. System software is the set of programs that
enables your computer's hardware devices and
______ software to work together. (DB)
(A) management (B) processing
(C) utility (D) application
(E) None of these
8. ________ are specially designed computer chips
reside inside other devices, such as your car or
your electronic thermostat. (B)
(A) Servers
(B) Embedded computers
(C) Robotic computers (D) Mainframes
(E) None of these
9. The following are all computing devices ,
except......... (C)
(A) notebook computers (B) cellular telephones
(C) digital scanners
(D) personal digital assistants
(E) None of these
10. In a ring topology , the the computer in possession
of the ______ can trasmit data (D)
(A) packet (B) data
(C) access method (D) token
(E) None of these
11. This part of operating system manages the
essential peripherals, such as the keyboard,
screen , disk drives, and parallel and serial ports
(A) basic input/output system (A)
(B) secondary input/output system
(C) peripheral input/output system
(D) marginal input/output system
(E) None of these
12. ________ Viruses are often transmitted by a
floppy disk left in the floppy drive (B)
(A) Trojan horse (B) Boot sector
(C) Script (D) Logic bomb
(E) None of these
13. ________ controls the way in which the computer
system functions and provides a meAns : by
which users can interact with the computer (C)
(A) The platform (B) Application software
(C) Operating system (D) The motherboard
(E) None of these
14. Servers are computers that provide resources to
other computers connected to a ___________
(A) mainframe (B) network (B)
(C) supercomputer (D) client
(E) None of these
15. A goal of data mining includes which of the
following? (A)
(A) To explain some observed event or condition
(B) To confirm that data exists
(C) To analyze data for expected relationships
(D) To create a new data warehouse
(E) None of these
16. URL stands for ........ (C)
(A) Universal Research List
(B) Universal Resource List
(C) Uniform Resource Locator
(D) Uniform Research Locator
(E) None of these
17. A database management system (DBMS) is a
............ (D)
(A) hardware system used to create , maintain
and provide controlled access to a database
(B) hardware system used to create, maintain,
and provide uncontrolled access to a database.
(C) software system used to create, maintain, and
provide uncontrolled access to a database.
(D) software system used to create, maintain, and
provide controlled access to a database.
(E) None of these
18. Which of the following is NOT a goal of transaction
processing system ? (?)
(A) Capture , process and store transactions
(B) Produce a variety of documents related to
routine business activities
(C) Reduce manual effort associated with
processing business transactions
(D) Produce standard reports used for
management decision making
(E) None of these
19. A Proxy server is used for which of the following?
(A) To provide security against unauthorized users
(B) To process client requests for web pages
(C) To process client requests for database
access (B)
(D) To provide TCP/IP
(E) None of these
20. When data changes in multiple lists and all lists
are not updated, this causes: (D)
(A) data redundancy (B) information overload
(C) duplicate data (D) data inconsistency
(E) None of these
21. _____________ are words that a programming
language has set aside for its own use. (B)
(A) Control worlds (B) Reserved words
(C) Control structures (D) Reserved keys
(E) None of these
22. What is the primary difference between a virus
and a worm? (?)
(A) A worm has the ability to self-propagate from
an infected user's computer to other computers
(B) A worm is usually written by a cracker: Script
bunnies do not have the skills to develop a worm
program
8
(C) A virus is very harmful to the computers it
infects : a worm is not a serious a problem
(D) Anti-virus software is effective in fighting
viruses but not worms
(E) None of these
23. ______ describe what is database fields. (D)
(A) Structures (B) Field markers
(C) Field definition (D) Field names
(E) None of these
24. You must install a (n) ____________ on a
network if you want to share a broadband Internet
connection. (A)
(A) router (B) modem
(C) node (D) cable
(E) None of these
25. A goal of normalization is to __________ (D)
(A) minimize the number of relationships
(B) minimize the number of entities
(C) minimize the number of tables
(D) minimize the number of redundancy
(E) None of these
26. Granting an outside organization access to
internet web pages is often implemented using
a (n) ____ (B)
(A) extranet (B) intranet
(C) internet (D) hacker
(E) None of these
27. Which term identifies a specific computer on the
web and the main page of the entire site (B)
(A) URL (B) Web site address
(C) Hyperlink (D) Domain name
(E) None of these
28. The code that relational database management
systems use to perform their database task is
referred to as ..... (B)
(A) QBE (B) SQL
(C) OLAP (D) Sequel Server
(E) None of these
29. Chip is a common nickname for a (n): (B)
(A) transistor (B) resistor
(C) integrated circuit (D) semiconductor
(E) None of these
30. The purpose of the primary key in a database is
to: (B)
(A) unlock the database
(B) provide a map of the data
(C) uniquely identify a record
(D) establish constraints on database
operations.
(E) None of these
31. A _________ contains specific rules and words
that express the logical steps of an algorithm.
(A) programming language (?)
(B) syntax
(C) programming structure
(D) logic chart
(E) None of these
32. The design of the network is called the network:
(A) architecture (B) server (A)
(C) transmission (D) type
(E) None of these
33. The most frequently used instructions of a
computer program are likely to be fetched from:
(A) the hard disk (B) cache memory (B)
(C) RAM (D) registers
(E) None of these
34. The ____________ contains data descriptions
and defines the name, data type, and length of
each field in the database. (A)
(A) data dictionary (B) data table
(C) data record (D) data field
(E) None of these
35. Personal logs or journal entries posted on the
Web are known as: (C)
(A) listservs (B) Webcasts
(C) blogs (D) subject directories
(E) None of these
36. A(n) _______ uses pictures (called icons) and
menus displayed on the screen to send
commands to the computer system. (B)
(A) command - based user interface
(B) GUI (C) system utility
(D) API (E) None of these
37. The _____ manual tells you how to use a
software program. (?)
(A) documentation (B) programming
(C) technical (D) user
(E) None of these
38. Which of the following is NOT a type of broadband
Internet connection? (C)
(A) Cable (B) DSL
(C) Dial-up (D) Satellite
(E) None of these
39. Software, such as viruses, worms and Trojan
horses, that has a malicious intent, is known as:
(A) spyware (B) adware (D)
(C) spam (D) malware
(E) None of these
40. Making a field ______ meAns : that it cannot be
left blank. (B)
(A) numeric (B) required
(C) calculated (D) validated
(E) None of these
41. _________ is the process of finding errors in
software code. (?)
(A) Debugging (B) Compiling
(C) Testing (D) Running
(E) None pf these
42. ____________ are viruses that are triggered by
the passage of time or on a certain date. (C)
(A) Boot-sector viruses (B) Macro viruses
(C) Time bombs (D) Worms
(E) None of these
43. Linux is a (n) ____________ operating system.
(A) open-source (B) Microsoft (A)
(C) Windows (D) Mac
(E) None of these
44. What is a backup? (D)
(A) Restoring the information backup
(B) An exact copy of a system's information
(C) The ability to get a system up and running in
the event of a system crash or failure
(D) All of these (E) None of these
9
(D) A Depositor of the Bank
(E) A Borrower of the Bank
3. A Lead means— (A)
(A) A Prospect who is more likely to avail of the
Bank’s Product
(B) A Political Leader (C) A Religious Leader
(D) A Bank Chairman (E) None of these
4. Innovation means— (D)
(A) Compensation (B) Inspiration
(C) Additional perquisites
(D) Implementing new ideas or new methods
(E) None of these
5. A Call means— (C)
(A) Calling on friends
(B) Calling on Bank employees
(C) Calling on Prospective customers
(D) To make telephone calls
(E) Calling on relatives
6. The Traditional Marketing style involves— ()
(A) Telemarketing (B) Digital Marketing
(C) Indirect Marketing (D) Direct Marketing
(E) All of these
7. Modern methods of Marketing include— (E)
(A) Publicity on the net
(B) Advertisement on the net
(C) Soliciting business through e-mails
(D) Telemarketing
(E) All of these
8. A true marketing mindset requires— (A)
(A) Command and order mindset
(B) Control mindset
(C) Active mindset
(D) Passive mindset
(E) None of these
9. Which of the following sentences is True ? (B)
(A) Marketing is not required in a Buyers’ Market
(B) Marketing is not required in a Sellers’ Market
(C) Marketing is not required due to globalization
(D) Marketing is not required due to competition
(E) Marketing is not required due to liberalization
10. For effective marketing, the salesmen should
have which of these qualities— (E)
(A) Creativity (B) Team spirit
(C) Motivation
(D) Effective communication skills
(E) All of these
11. Market information means— (C)
(A) Knowledge of shops and bazaars
(B) Knowledge of shopping malls
(C) Knowledge of customer profile and product
mix
(D) Knowledge of various languages
(E) None of these
12. Market Research is needed for— (E)
(A) Deciding the market area
(B) Deciding the right product to be sold
(C) Making proper marketing decisions
(D) Deciding right time to sell
(E) All of these
13. Which of the following statements is True? (E)
(A) Marketing makes the Company to go into loss
due to higher expenses
45. Which of the following places the common data
elements in order from smallest to largest (C)
(A) character, file, record, field, database
(B) character, record, field, database, file
(C) character, field, record, file, database
(D) Bit, byte, character, record, field, file, database,
(E) None of these
46. The internet is ...... (D )
(A) a large network of networks
(B) an internal communication system for a
business
(C) a communication system for the Indian
government
(D) All of these
(E) None of these

[Kiran Chandar]

47. ____________ are lists of commands that
appear on the screen. (C)
(A) GUIs (B) Icons
(C) Menus (D) Windows
(E) None of these
48. Which of the following statements is FALSE
concerning file names? (D)
(A) Files may share the same name or the same
extension but not both
(B) Every file in the same folder must have a
unique name
(C) File extension is another name for file type
(D) The file extension comes before the dot (.)
followed by the file name
(E) None of these
49. Verification of a login name and password is
known as: (C)
(A) configuration (B) accessibility
(C) authentication (D) logging in
(E) None of these
50. Which of the following would most likely NOT be
a symptom of a virus? (B)
(A) Existing program files and icons disappear.
(B) The CD-ROM stops functioning.
(C) The Web browser opens to an unusual home
page.
(D) Odd messages or images are displayed on
the screen.
(E) None of these
SBI Clerical Recruitment Exam
Marketing / Computer Knowledge
1. Cross-selling covers— (B)
(A) Identifying customer needs
(B) Matching the Products to customer needs
(C) Convincing the customers of Product benefits
(D) Responding to questions and objections of
customers
(E) All of these
2. A Prospect means— (C)
(A) Any customer who walks into the Bank
(B) An employee of the Bank
(C) A customer who is likely to be interested in
Bank’s Product or service
10
(B) Marketing is not required in profit-making
companies
(C) Marketing sharpens the minds of the
employees
(D) Marketing is a time-bound seasonal function
(E) Marketing is a waste of time
14. Marketing Plan helps in— (E)
(A) Better lead generation
(B) Better systems
(C) Better results
(D) Improved Balance Sheet
(E) Better customer service
15. If Marketing is done effectively, which of the
following is not required— (B)
(A) Advertisement (B) Publicity
(C) Market Research
(D) Market Segmentation
(E) None of these
16. Motivation means— (A)
(A) Inspiring employees to perform better
(B) Better Communication Skills
(C) Sales coaching
(D) Market Research
(E) None of these
17. In a Selling Process in today’s world— (D)
(A) Only standard products are sold
(B) No customization required
(C) The Seller need not have product knowledge
(D) The Seller should aim at customer
satisfaction
(E) Only quantum of sales matters
18. Find the True statement— (D)
(A) Marketing is a waste of the employees’ time
(B) Marketing is not required in India due to its
vast population
(C) Marketing involves additional work
(D) Marketing involves team work
(E) Marketing is not required today due to IT
advancement
19. A Target Market is— (D)
(A) Entire country (B) Entire city
(C) Entire globe
(D) That which consists of customers who need
the identified product
(E) All of these
20. Sales forecasting involves— (E)
(A) Sales Planning (B) Sales pricing
(C) Distribution Channels
(D) Consumer tastes
(E) All of these
21. How many options does a binary choice offer ?
(A) None (B) One (C)
(C) Two
(D) It depends on the amount of memory in the
computer
(E) It depends on the speed of the computer’s
processor
22. Data going into the computer is called— (C)
(A) Output (B) Algorithm
(C) Input (D) Calculations
(E) Flowchart
23. How many values can be represented by a single
byte ? (E)
(A) 4 (B) 16
(C) 64 (D) 256
(E) 512
24. Transformation of input into output is performed
by— (E)
(A) Peripherals (B) Memory
(C) Storage
(D) The Input-Output unit
(E) The CPU
25. Device drivers are— (D)
(A) Tiny power cords for external storage devices
(B) Experts who know how to maximize the
performance of devices
(C) Small, special-purpose programs
(D) The innermost part of the operating system
(E) Substitutes for operating system
26. A collection of programs that controls how your
computer system runs and processes
information is called— (B)
(A) Operating system (B) Computer
(C) Office (D) Compiler
(E) Interpreter
27. Which of the following refers to a small, singlesite
network ? (A)
(A) LAN (B) DSL
(C) RAM (D) USB
(E) CPU
28. A set of instructions telling the computer what to
do is called— (D)
(A) Mentor (B) Instructor
(C) Compiler (D) Program
(E) Debugger
29. If you receive an e-mail from someone you don’t
know, what should you do ? (B)
(A) Forward it to the police immediately
(B) Delete it without opening it
(C) Open it and respond to them saying you don’t
know them
(D) Reply and ask them for their personal
information
(E) Reply and tell them you want to keep in touch
with them
30. Which of the following can handle most system
functions that aren’t handled directly by the
operating system ? (A)
(A) Vertical-market applications
(B) Utilities (C) Algorithms
(D) Integrated software(E) Compilers
31. Microsoft Office is— (E)
(A) Shareware
(B) Public-domain software
(C) Open-source software
(D) A vertical-market application
(E) An application suite
32. Computers connected to a LAN (Local Area
Network) can— (C)
(A) Run faster
(B) Go on line
(C) Share information and/or share peripheral
equipment
(D) E-mail (E) None of these
11
4. A(n) ____________ system is a small, wireless
handheld computer that scans an item’s tag and
pulls up the current price (and any special offers)
as you shop. (A)
A. PSS B. POS
C. inventory D. data mining
5. The ability to recover and read deleted or
damaged files from a criminal’s computer is an
example of a law enforcement specialty called:
A. robotics. B. simulation. (C)
C. computer forensics. D. animation.
6. Which of the following is NOT one of the four
major data processing functions of a computer?
A. gathering data (C)
B. processing data into information
C. analyzing the data or information
D. storing the data or information
7. ____________ tags, when placed on an animal,
can be used to record and track in a database all
of the animal’s movements. (B)
A. POS B. RFID
C. PPS D. GPS
8. Surgeons can perform delicate operations by
manipulating devices through computers instead
of manually. This technology is known as: (A)
A. robotics. B. computer forensics.
C. simulation. D. forecasting.
9. Technology no longer protected by copyright,
available to everyone, is considered to be: (A)
A. proprietary. B. open.
C. experimental. D. in the public domain.
10. ____________ is the study of molecules and
structures whose size ranges from 1 to 100
nanometers. (A)
A. Nanoscience B. Microelectrodes
C. Computer forensics D. Artificial intelligence
11. ____________ is the science that attempts to
produce machines that display the same type of
intelligence that humans do. (D)
A. Nanoscience
B. Nanotechnology
C. Simulation
D. Artificial intelligence (AI)
12. ____________ is data that has been organized
or presented in a meaningful fashion. (D)
A. A process B. Software
C. Storage D. Information
13. The name for the way that computers manipulate
data into information is called: (B)
A. programming. B. processing.
C. storing. D. organizing.
14. Computers gather data, which means that they
allow users to ____________ data. (B)
A. present B. input
C. output D. store
33. Which of the following refers to the memory in
your computer ? (A)
(A) RAM (B) DSL
(C) USB (D) LAN
(E) CPU
34. Information travels between components on the
motherboard through— (D)
(A) Flash memory (B) CMOS
(C) Bays (D) Buses
(E) Peripherals
35. One megabyte equals approximately— (C)
(A) 1,000 bits (B) 1,000 bytes
(C) 1 million bytes (D) 1 million bits
(E) 2,000 bytes
36. When you are working on a document on a PC,
where is the document temporarily stored? (A)
(A) RAM (B) ROM
(C) The CPU (D) Flash memory
(E) The CD-ROM
37. How are data organized in a spreadsheet ? (D)
(A) Lines and spaces
(B) Layers and planes
(C) Height and width
(D) Rows and columns
(E) None of these
38. Magnetic tape is not practical for applications
where data must be quickly recalled because
tape is— (E)
(A) A random-access medium
(B) A sequential-access medium
(C) A read-only medium
(D) Fragile and easily damaged
(E) An expensive storage medium
39. The blinking symbol on the computer screen is
called the— (E)
(A) Mouse (B) Logo
(C) Hand (D) Palm
(E) Cursor
40. When cutting and pasting, the item cut is
temporarily stored in— (E)
(A) ROM (B) Hard drive
(C) Diskette (D) Dashboard
(E) Clipboard
Computer General Knowledge
Questions for Bank P.O. & Clerk
Exams
1. All of the following are examples of real security
and privacy risks EXCEPT: (B)
A. hackers. B. spam.
C. viruses. D. identity theft.
2. A process known as ____________ is used by
large retailers to study trends. (A)
A. data mining B. data selection
C. POS D. data conversion
3. ____________terminals (formerly known as
cash registers) are often connected to complex
inventory and sales computer systems. (B)
A. Data B. Point-of-sale (POS)
C. Sales D. Query
12
15. After a picture has been taken with a digital camera
and processed appropriately, the actual print of
the picture is considered: (B)
A. data. B. output.
C. input. D. the process.
16. Computers use the ____________ language to
process data. (C)
A. processing B. kilobyte
C. binary D. representational
17. Computers process data into information by
working exclusively with: (D)
A. multimedia. B. words.
C. characters. D. numbers.
18. In the binary language each letter of the alphabet,
each number and each special character is made
up of a unique combination of: (D)
A. eight bytes. B. eight kilobytes.
C. eight characters. D. eight bits.
19. The term bit is short for: (C)
A. megabyte. B. binary language.
C. binary digit. D. binary number.
20. A string of eight 0s and 1s is called a: (B)
A. megabyte. B. byte.
C. kilobyte. D. gigabyte.
21. A ____________ is approximately one billion
bytes. (C)
A. kilobyte B. bit
C. gigabyte D. megabyte
22. A ____________ is approximately a million bytes.
A. gigabyte B. kilobyte (C)
C. megabyte D. terabyte
23. ____________ is any part of the computer that
you can physically touch. (A)
A. Hardware B. A device
C. A peripheral D. An application
24. The components that process data are located
in the: (C)
A. input devices. B. output devices.
C. system unit. D. storage component.
25. All of the following are examples of input devices
EXCEPT a: (D)
A. scanner. B. mouse.
C. keyboard. D. printer.
26. Which of the following is an example of an input
device? (A)
A. scanner B. speaker
C. CD D. printer
27. All of the following are examples of storage
devices EXCEPT: (B)
A. hard disk drives. B. printers.
C. floppy disk drives. D. CD drives.
28. The ____________, also called the “brains” of
the computer, is responsible for processing data.
A. motherboard B. memory (D)
C. RAM
D. central processing unit (CPU)
29. The CPU and memory are located on the: (B)
A. expansion board. B. motherboard.
C. storage device. D. output device.
30. Word processing, spreadsheet, and photoediting
are examples of: (A)
A. application software.
B. system software.
C. operating system software.
D. platform software.
31. ____________ is a set of computer programs
used on a computer to help perform tasks. (B)
A. An instruction B. Software
C. Memory D. A processor
32. System software is the set of programs that
enables your computer’s hardware devices and
____________ software to work together. (D)
A. management B. processing
C. utility D. application
33. The PC (personal computer) and the Apple
Macintosh are examples of two different: (A)
A. platforms. B. applications.
C. programs. D. storage devices.
34. Apple Macintoshes (Macs) and PCs use different
____________ to process data and different
operating systems. (C)
A. languages B. methods
C. CPUs D. storage devices
35. Servers are computers that provide resources to
other computers connected to a: (A)
A. network. B. mainframe.
C. supercomputer. D. client.
36. Smaller and less expensive PC-based servers
are replacing ____________ in many
businesses. (D)
A. supercomputers B. clients
C. laptops D. mainframes
37. ____________ are specially designed
computers that perform complex calculations
extremely rapidly. (B)
A. Servers B. Supercomputers
C. Laptops D. Mainframes
38. DSL is an example of a(n) ____________
connection. (D)
A. network B. wireless
C. slow D. broadband
39. The difference between people with access to
computers and the Internet and those without this
access is known as the: (A)
A. digital divide. B. Internet divide.
C. Web divide. D. broadband divide.
40. ____________ is the science revolving around
the use of nanostructures to build devices on an
extremely small scale. (A)
A. Nanotechnology B. Micro-technology
C. Computer forensics D. Artificial intelligence
41. Which of the following is the correct order of the
four major functions of a computer? (D)
A. Process Output Input Storage
B. Input Output Process Storage
C. Process Storage Input Output
D. Input Process Output Storage
13
42. ____________ bits equal one byte. (A)
A. Eight B. Two
C. One thousand D. One million
43. The binary language consists of ____________
digit(s). (B)
A. 8 B. 2
C. 1,000 D. 1
44. A byte can hold one ____________ of data.
A. bit B. binary digit (C)
C. character D. kilobyte
45. ____________ controls the way in which the
computer system functions and provides a
means by which users can interact with the
computer. (B)
A. The platform B. The operating system
C. Application software D. The motherboard
46. The operating system is the most common type
of ____________ software. (C)
A. communication B. application
C. system
D. word-processing software
47. ____________ are specially designed computer
chips that reside inside other devices, such as
your car or your electronic thermostat. (B)
A. Servers B. Embedded computers
C. Robotic computers D. Mainframes
48. The steps and tasks needed to process data,
such as responses to questions or clicking an
icon, are called: (A)
A. instructions. B. the operating system.
C. application software.D. the system unit.
49. The two broad categories of software are: (D)
A. word processing and spreadsheet.
B. transaction and application.
C. Windows and Mac OS.
D. system and application.
50. The metal or plastic case that holds all the physical
parts of the computer is the: (A)
A. system unit. B. CPU.
C. mainframe. D. platform.
51. RAM stands for : (B)
(A) Read Access Memory
(B) Random Access Memory
(C) Random Assigned Memory
(D) All of these
(E) None of these
52. Data in RAM are : (A)
(A) Volatile in nature (B) Non-volatile in nature
(C) Both (A) & (B) (D) All of these
(E) None of these
53. BIOS stands for : (A)
(A) Basic Input Output System
(B) Basic Instruction Output System
(C) Basic Interface Output System
(D) All of these
(E) None of these
54. RAM in its commercial forms are available as :
(A) SIMM (B) DIMM (C)
(C) Both (A) & (B) (D) CPSB
(E) None of these
55. Which of the following requires refreshing during
retaining the data? (A)
(A) DRAM (B) SRAM
(C) Virtual Memory (D) FDD
(E) None of these
56. Refresh Rate of monitor is measured in : (A)
(A) Hz (B) Meter
(C) Volts (D) Amp.
(E) None of these
57. Which of the following meaning is used between
CPU & RAM to speed up the processing power of
a CPU? (D)
(A) Virtual Memory (B) DRAM
(C) Flash Memory (D) Cache Memory
(E) None of these
58. Which of the following is lowest in memory
hierarchy? (B)
(A) Cache memory (B) Secondary memory
(C) Registers (D) RAM
(E) None of these
59. Which of the following is an input device?
(A) Keyboard (B) VDU (A)
(C) Both (A) & (B) (D) Dvu
(E) None of these
60. CRT stands for : (B)
(A) Character Ray Tube (B) Cathode Ray Tube
(C) Colour Ray Tube (D) All of the above
(E) None of these
61. Which of the following is a GUI device : (B)
(A) Keyboard (B) Mouse
(C) OMR (D) All of these
(E) None of these
62. LCD stands for : (A)
(A) Liquid Crystal Display
(B) Laser Crystal Display
(C) Light Crystal Display
(D) All of these
(E) None of these
63. Such types of printers, in which the printing head
contacts with the paper in printing process, are
called as : (A)
(A) Impact Printer (B) Non-Impact Printer
(C) Laser Printer (D) All of these
(E) None of these
64. Which of the following is a type of optical media?
(A) FDD (B) HDD (C)
(C) CD (D) Magnetic Tape
(E) None of these
65. DVD stands for : (B)
(A) Digital Video Disk (B) Digital Versatile Disk
(C) Both (A) & (B) (D) All of these
(E) None of these
66. Which of the following is an input device? (D)
(A) VDU (B) Printer
(C) Plotter (D) MICR
(E) None of these
14
67. Identify the odd one : (D)
(A) Storage tape memory
(B) Magnetic disc memory
(C) Optical disc memory
(D) Read only memory
(E) None of these
68. Nibble describes a bits combination of : (D)
(A) 5 bits (B) 6 bits
(C) 7 bits (D) 4 bits
(E) None of these
69. A Byte constitutes of : (B)
(A) 9 bits (B) 8 bits
(C) 7 bits (D) 4 bits
(E) None of these
70. Memory in a PC is addressable through : (B)
(A) Bits (B) Byte
(C) Nibble (D) All of these
(E) None of these
71. One Kilo Byte represents : (A)
(A) 1024 bytes (B) 1000 bytes
(C) 100 bytes (D) 1064 bytes
(E) None of these
72. Basic building block for a digital circuit is : (B)
(A) Word (B) Logic Gate
(C) Processor (D) BUS
(E) None of these
73. Which of the following is a logic gate? (D)
(A) AND (B) OR
(C) CPU (D) Both (A) & (B)
(E) None of these
74. The base of binary number is : (A)
(A) 2 (B) 16
(C) 8 (D) 10
(E) None of these
75. ASCII stands for : (B)
(A) American Standard Code for Institute
Interchange
(B) American Standard Code for Information
Interchange
(C) American Standard Code for Information
Institute
(D) All of these
(E) None of these
76. Who is called as "Father of Computers''? (A)
(A) Charles Babage (B) Blaise Pascal
(C) Hollirth (D) All of these
(E) None of these
77. The first Digital Computer introduced, was
named as : (B)
(A) Univac (B) Mark-I
(C) Eniac (D) All of these
(E) None of these
78. How many generations, computer can be
classified? (B)
(A) 4 (B) 5
(C) 3 (D) 6
(E) None of these
79. First Generation Computers contain : (B)
(A) Transistors (B) Vacume Tubes
(C) LSI (D) VLSI
(E) None of these
80. II Generation Computers are made of : (B)
(A) Vaccume Tubes (B) Transistors
(C) LSI (D) VLSI
(E) None of these
81. IV Generation Computers contain : (A)
(A) LSI (B) Vaccume Tubes
(C) All Technology (D) Transistors
(E) None of these
82. Vth Generation Computers are based on: (A)
(A) Artificial Intelligence
(B) Programming Intelligence
(C) System Knowledge
(D) All of these
(E) None of these
83. Computers, combine both measuring and
counting, are called : (C)
(A) Analog (B) Digital
(C) Hybrid (D) All of these
(E) None of these
84. In world today, most of the computers are : (A)
(A) Digital (B) Hybrid
(C) Analog (D) Complex
(E) None of these
85. In any computer installation, how many elements
consists? (C)
(A) 2 (B) 4
(C) 3 (D) 1
(E) None of these
86. Physical structure of computer is called : (B)
(A) Software (B) Hardware
(C) Humanware (D) All of these
(E) None of these
87. A computer can perform, which of the following
tasks? (D)
(A) Computation (B) Communication
(C) Processing (D) All of these
(E) None of these
88. CPU stands for : (B)
(A) Computer Processing Unit
(B) Central Processing Unit
(C) Both (A) & (B)
(D) Communication Processing Unit
(E) None of these
89. In which type of computer, data are represented
as discrete signals? (B)
(A) Analog computer (B) Digital computer
(C) both (D) Digilog Computer
(E) None of these
90. Which of the following is available in the form of a
PC now? (B)
(A) Mainframe (B) Microcomputer
(C) Minicomputer (D) Both (B) & (C)
(E) None of these
91. PARAM is an example of : (A)
(A) Super computer (B) PC
(C) Laptop (D) PDA
(E) None of these
92. Who developed the analytical engine'? (B)
(A) Jacquard loom (B) Charles Babbage
(C) Shannon (D) IBM
(E) None of these
15
93. ENIAC stands for : (B)
(A) Electrical Numerical Integrator and Calculator
(B) Electronic Numerical Integrator and Computer
(C) Electronic Numerical Integrator and Calculator
(D) Electronic Number Integrator and Calculator
(E) None of these
94. First Generation of computer was based on which
technology? (B)
(A) Transistor (B) Vacuum Tube
(C) LSI (D) VLSI
(E) None of these
95. Microprocessor was introduced in which
generation of computer? (B)
(A) Second Generation (B) Fourth Generation
(C) Both (A) & (B) (D) Third Generation
(E) All of the above
96. GUI stands for : (A)
(A) Graphical User Interface
(B) Graph Use Interface
(C) Graphical Universal Interface
(D) All of these (E) None of these
97. The time taken by CPU to retrieve and interpret
the instruction to be executed is called as : (A)
(A) Instruction cycle (B) Fetch cycle
(C) Both (A) & (B) (D) All of these
(E) None of these
98. Which of the following is responsible for all types
of calculations? (A)
(A) ALU (B) Control Unit
(C) Registers (D) BUS
(E) None of these
99. Internal memory in a CPU is nothing but : (A)
(A) A set of registers (B) A set of ALU
(C) Microprocessor (D) BUS
(E) None of these
100. Which of the following is permanent memory?
(A) SRAM (B) DRAM (C)
(C) ROM (D) All of these
(E) None of these
101. The ……… of a system includes the programs
or instructions. (D)
(A) hardware (B) icon
(C) information (D) software
(E) None of these
102. Which of the following displays programs that
are currently running ? A single click on one of
the program icons will bring the window up.
(C)
(A) Menu bar (B) Task bar
(C) Title bar (D) Status bar
(E) None of these
103. In order to save a Word document as a web
page you need to— (D)
(A) put the appropriate graphics and links on
the document
(B) save the document in simple text format
(C) use your web browser as an editor and save
as URL
(D) save as HTML (E) None of these
104. Which of the following displays to the right of
the space where the text will be inserted when
you type ? (A)
(A) Screen tip (B) Insertion point
(C) Rulers (D) Office Assistant
(E) None of these
105. Something which has easilyunderstood
instructions is said to be……… (A)
(A) user friendly (B) information
(C) word processing (D) icon
(E) None of these
106. The copy command saves to— (B)
(A) the desktop (B) the clipboard
(C) Microsoft Word (D) Paste
(E) None of these
107. An example of non-numeric data is— (C)
(A) Bank balance (B) Examination marks
(C) Real Numbers (D) Employee Address
(E) None of these
108. Which of the following displays the buttons for
changing text style, alignment and size ? (D)
(A) Standard toolbar (B) Status bar
(C) Drawing toolbar (D) Formating toolbar
(E) None of these
109. Arranging of data in a logical sequence is known
as— (C)
(A) Classifying (B) Searching
(C) Sorting (D) Reproducing
(E) None of these
110. Which of the following tools is not normally
used during systems analysis ? (B)
(A) Program Flow Chart
(B) Grid Chart
(C) System Flow Chart
(D) Question Check-list
(E) None of these
111. A single application that combines the major
features of several types of applications is
called— (A)
(A) integrated software
(B) a suite
(C) a combo package
(D) high-end
(E) None of these
112. The word processing task associated with
changing the appearance of documents is (B)
(A) Writing (B) Formatting
(C) Editing (D) Storing
(E) None of these
113. In order to save an existing document with a
different name you need to— (B)
(A) retype the document and give it a different
name
(B) use the Save as… command
(C) copy and paste the original document to a
new document and then save
(D) use Windows Explorer to copy the document
to a different location and then rename it
(E) None of these
114. It is better to copy a file from a floppy disk to a
hard disk, then open the copy on the hard disk
because— (B)
(A) a floppy disk is easily moved from one
computer to another
(B) you can store more on a hard disk
16
(C) the computer cannot open a file stored on a
floppy disk
(D) reading a hard disk is much faster and safer
(E) None of these
115. The best reason that a computer needs to have
a hard disk is because— (C)
(A) it can then use the same programs as other
computers
(B) it would not work without one
(C) it can store information when it is switched
off
(D) it can store information while it is working
(E) None of these
116. A Compiler is ____ (C)
(A) A combination of computer hardware
(B) A program which translates from one highlevel
language to another
(C) A program which translates from one highlevel
to a machine level
(D)None of these
117. When a key is pressed on the keyboard, which
standard is used for converting the keystroke
into the corresponding bits (A)
(A)ANSI (B) ASCII
(C) EBCDIC (D) ISO
118. A Pixel is - (C)
(A) A computer program that draws picture
(B) A picture stored in secondary memory
(C) The smallest resolvable part of a picture
(D) None of these
119. Which device is used as the standard pointing
device in a Graphical User Environment (B)
(A) Keyboard (B) Mouse
(C) Joystick (D) Track ball
120. Which number system is usually followed in a
typical 32-bit computer? (A)
(A) 2 (B) 10
(C) 16 (D) 32
121. Which of the following is not an output device?
(A)Scanner (B) Printer (D)
(C) Flat Screen (D) Touch Screen
122. Which of the following devices have a limitation
that we can only information to it but cannot
erase or modify it (D)
(A) Floppy Disk (B) Hard Disk
(C) Tape Drive (D) CDROM
123. Which technology is used in Compact disks?
(A) Mechanical (B) Electrical (D)
(C) Electro Magnetic (D) Laser
124. Which of the following storage devices can store
maximum amount of data? (B)
(A) Floppy Disk (B) Hard Disk
(C) Compact Disk (D) Magneto Optic Disk
125. Which of the following is the largest
manufacturer of Hard Disk Drives? (B)
(A) IBM (B) Segate
(C) Microsoft (D) 3M
126. The memory location address are limited to
(A) 00000 to 9ffff(16) (A)
(B) 00001 to 9ffff(16)
(C) 00010 to 9ffff(16)
(D) 10000 to 9ffff(16)
127. The programs which are as permanent as
hardware and stored in ROM is known as (C)
(A) Hardware (B) Software
(C) Firmware (D) ROMware
128. Memory is made up of (C)
(A) Set of wires
(B) Set of circuits
(C) Large number of cells
(D) All of these
129. Primary memory stores (D)
(A) Data alone (B) Programs alone
(C) Results alone (D) All of these
130. EPROM can be used for (C)
(A) Erasing the contents of ROM
(B) Reconstructing the contents of ROM
(C) Erasing and reconstructing the contents of
ROM
(D) Duplicating ROM
131. Which device can understand difference
between data & programs? (D)
(A)Input device (B) Output device
(C) Memory (D) Microprocessor
132. The contents of information are stored in (A)
(A) Memory data register
(B) Memory address register
(C) Memory access register
(D) Memory arithmetic register
133. Memory unit is one part of (D)
(A) Input device
(B) Control unit
(C) Output device
(D) Central Processing Unit
134. Algorithm and Flow chart help us to (D)
(A) Know the memory capacity
(B) Identify the base of a number system
(C) Direct the output to a printer
(D) Specify the problem completely and clearly
135. Which of the following is not a valid size of a
Floppy Disk? (B)
(A) 8" (B) 5 1/4"
(C) 3 1/2" (D) 5 1/2"

1. A prospect means (C)
a) any customer who walks into the bank
b) an employee of the bank
c) a customer who is likely to be interested in
bank’s product or service
d) a depositor of the bank’
e) a borrower of the bank
2. A lead means (A)
a) a prospect who is more likely to avail of the
Bank’s product
b) a political leader c) a religious leader
d) a bank chairman e) None of these
3. Innovation means (D)
a) Compensation b) inspiration
c) additional perquisites
d) implementing new ideas or new methods
e) None of these
17
4. A Call means (C)
a) calling on friends
b) calling on bank employees
c) calling on prospective customers
d) to make telephone calls
e) calling on relatives
5. The Traditional Marketing style involves (D)
a) Telemarketing b) Digital Marketing
c) Indirect Marketing d) Direct Marketing
e) All of these
6. Modern Method of Marketing include (E)
a) Publicity on the net
b) Advertisement on the net
c) Soliciting business through e-mails
d) Tele marketing
e) All of these
7. A true marketing requires (D)
a) Command and other mindset
b) Control Mindset c) Passive mindset
d) Active mindset e) None of these
8. Which of the following sentences is true? (B)
a) Marketing is not required in a Buyers’ Market
b) Marketing is not required in a Sellers’s market
c) Marketing is not required due to competition
d) Marketing is not required due to liberalization
e) Marketing is not required due to globalisation
9. For effective marketing the salesmen should
have which of these qualities? (E)
a) Creativity b) Team spirit
c) Motivation
d) Effective communication skills
e) All of these
10. Market information means (C)
a) Knowledge of shops and bazaars
b) Knowledge of shopping malls
c) Knowledge of customer profile and product mix
d) knowledge of various languages
e) None of these
11. Market Research is needed for (E)
a) checking the market area
b) checking the right product to be sold
c) making proper marketing decisions
d) deciding right time to sell
e) All of these
12. Which of the following statement is true (C)
a) Marketing makes the company to go into loss
due to higher expenses
b) Marketing is not required in profit making
companies
c) Marketing sharpens the minds of the
employees
d) Marketing is a time bound seasonal function
e) Marketing is a waste of time
13. Marketing plan helps in (C)
a) better lead generation
b) better systems
c) better results
d) improved balance sheet
e) better customer service
14. If Marketing is done effectively which of the
following is not required? (B)
a) Advertisement b) Publicity
c) Market Research d) Market Segmentation
e) None of these
15. Motivation means (A)
a) Inspiring employees to perform better
b) Better communication skills
c) Sales Coaching
d) Market Research
e) None of these
16. In a Selling Process in today’s world? (D)
a) Only standard products are sold
b) No customization required
c) the seller need not have product knowledge
d) the seller should aim at customer satisfaction
e) only quantum of sales matters
17. Find the true statement (D)
a) Marketing is a waste of the employees’ time
b) Marketing is not required in India due to its
vast population
c) Marketing involves additional work
d) Marketing involves team work
e) Marketing is not required today due to IT
advancement
18. A Target market is (D)
a) entire country b) entire city
c) entire globe
d) that which consists of customers who need
the identified product
e) all of these
19. Sales forecasting involves (E)
a) Sales Planning b) Sales Pricing
c) Distribution Channels
d) Consumer tastes
e) All of these
20. Which of the following product is being sold under
the brand name ZODIAC (C)
a) Shirts b) Ties
c) Both A and B d) Liberty
21. SWIFT - cars are being manufactured by (B)
a) DCM b) Maruti
c) Premier Automobiles d) Hyundai
22. With you all the way is the slogan of (B)
a) Vodafone b) SBI
c) ICICI d) Raymonds
23. Which company used the slogan “The complete
Man” (C)
a) DCM b) GRASIM
c) RAYMONDS d) VIMAL
24. Which brand uses the slogan “Made for each
other” for its cigarettes? (D)
a) Cavenders b) Four Square
c) Red & White d) Wills
25. Cross Selling means (E)
a) Identifying customer needs
b) matching the products to customer needs
c) convincing the customers of product benefits
18
d) responding to questions and objections of
customers
e) all of these
26. The following does not represent a market
situation:
(A) A bank run dispensary located in its staff
quarters (D)
(B) A fund raising chairity show for the members
of an NGO
(C) A meditation camp of a religious organisation
conducted for its members
(D) A stall distributing kada prasad in a
gurudwara.
(E) None of these
27. The markets are grouped into different types
based on the geographical area, location of
market palace , product,nature of transaction, and
volume of the transaction : (C)
In the above statement the following is not correct:
(A) Nature of transaction
(B) Geographical area
(C) Location of marketplace
(D) Volume of transaction
(E) None of these
28. The following offering is not a service : (C)
(A) Fixed deposit receipt
(B) Postage stamp
(C) Gift coupon of a chain store
(D) Insurance Policy
29. The act of obtaining a desired object from
someone by offering something in return is called
as a (n).... (B)
(A) Transaction (B) Exchange
(C) Relationship (D) Value
30. Economists use the term......to refer to a collection
of buyers and sellers who transact in a particular
product class : (B)
(A) Customer (B) Market
(C) Experience (D) None of these
31. Out of the items mentioned below,......is not a
product: (C)
(A) Lecture by Shri Sudhansu Maharaj
(B) Simla
(C) Visit to Bank’s London office
(D) None of these
32. A product line is a group of related products that
function in a similar manner, are sold to the same
customer groups, and marketed through the
same type of outlets : (B)
(A) Group (B) Line
(C) Category (D) Market
33. Goods that are typically bought by a consumer
based on a comparison of suitability, quality,
price,and style are called.....goods: (C)
(A) Industrial (B) Speciality
(C) Shopping (D) Convenience
34. Out of the following,.....is not one of the three
levels of a product : (D)
(A) Core (B) Augmented
(C) Actual (D) Fragmented
35. Out of the following,.....is not an objective of pricing :
(A) Profit (D)
(B) Stabilising demand and sales of the product
(C) Improvement in product quality
(D) Expansion of business
36. Abank has a special product for senior citizens
which provides cheque book on saving account
with customer name on chaque book, free of cost
debit card with over draft facility of rs 15,000, a
special pouch for holding passbook, cheque book
and debit card, facility for withdrawal and
deposites at any branch of the bank,free of cost
remittances to any branch of the bank, and free of
cost remittances to any branch of another bank
covered under RTGS facility. Which of the following
is the core product in this offering ? (C)
(A) Overdraft (B) Remittances
(C) Saving account (D) None of these
37. Of the following pricing methods,......is not based
on competitors pricing : (C)
(A) English Auction (B) Sealed—Bid Auction
(C) Group Pricing (D) None of these
38. Of the following pricing strategies,......is not ideal
for new products : (B)
(A) Market-Skimming
(B) Discriminatory Pricing
(C)Promotional Pricing
(D) None of these
39. A...discount is offered by the seller to intermediary
who performs functionslike selling, storing and
record keeping : (B)
(A) Quantity (B) Trade
(C) Cash (D) Seasonal
40. In market skimming pricing strategy : (B)
(A) Initially price is lower and then it is increased
(B) Initially price is higher and then it is reduced
(C) Intial price is high and is maintained high
(D) None of these
41. Bank of Mathura is offering 1% higher interest
rate on fixed diposite to senior citizens of 60 years
and above. It is practising...... : (C)
(A) Promotional pricing
(B) Psychological pricing
(C) Segmental pricing
(D) Product mix pricing
42. with....pricing, the products are priced below list
price (or even below cost)for a temporary period
to create buying urgency : (C)
(A) Reference (B) By-product
(C) Promotional (D) Market penetration
43. Of the following pricing methods,....is not costbased
method. (A)
(A) Value pricing (B) Target-return pricing
(C) Mark-up Pricing (D) Marginal cost pricing