| 7th January 2016 03:10 PM | |
| Kiran Chandar | Re: HCL Service Centre HCL Care is a leading and respected player in the Technical Support Services segment and aims to relentlessly deliver value in addressing each Client’s specific business goals. So, helpdesk representatives are tailored to meet the needs of individual customers. HCL Customer Service Center No 1860 1800 425 Services includes: • Multi-Channel Support Solution: Voice / Email / Chat / Web • Enabling Tools: CRM, Knowledgebase, Remote Diagnostics These services span across: Telecom Support Services Level 1 Support Services • Functional Usage Support • Provisioning / Installation / Configuration • Email / Chat / Web support services Level 2 Support Services • Line fault troubleshooting • Line fault repair (Coordination with field service team) Consumer Hardware / Product Support Services o Installation / Configuration Support o Product Registration / Activation o Functional Usage Support Services o Troubleshooting o Engineer dispatch o RMA / Warranty Support IT & Software Support Services o Troubleshooting –L1/ L2 o Functional Usage Support Services – L1 o Repair / Upgrade Issues o Engineer dispatch o System & Account Management – L1 / L2 o Warranty/ Post Warrant/ RMA support o AMC/ Cross/ Up selling of warranty and Spares HCL CRM Service Portfolio HCL Care’s Approach o Delivery footprint with right shore solution approach o Integrated workflow to provide single window process management o 24/7 Multi Channel , Multi Lingual Service Capability o Optimized channel deflection & sales improvement methodologies o Platform based service delivery approach with vertical wrappers HCL Care Differentiators o Multi – Channel based delivery with high deflection to low cost channels o Large spectrum of unique CRM sub – processes covering the complete customer lifecycle management o Demonstrated capability to reduce cost to serve and improve customer experience o Demonstrated capability to sell while servicing o Business metrics-driven approach with continuous improvement o Analytics driven approach to sales and service o Integrated Quality Management System o Dashboard and MIS available for real time agent availability and utilization management |
| 7th January 2016 02:15 PM | |
| Unregistered | HCL Service Centre Can you tell me what types of services are offered by Service Centers of HCL in India? Also provide me the Toll free Customer Service Center number of HCL in India? |
