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16th September 2017, 09:23 AM
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Join Date: Aug 2012
Re: KSRTC Customer Care Pune

The Karnataka State Road Transport Corporation (KSRTC) is a state-owned road transportation company in the state of Karnataka in India.

Contact-

General Enquiry / Call Centre

Contact Number: 080-49596666 (24 hours)

Passengers can contact Call Center for all Enquiry / Grievances / refund claims on KSRTC services. Grievances can be submitted over telephone also.

Cancelled Tickets:

Refunds for cancelled tickets will be automatically credited to users account within seven working days.

If refund is not received within seven days, users are requested to send email to onlinerefund ksrtc.org (Accounts Section) quoting OB no. or PNR no. of cancelled ticket.

Contact numbers:

7618765800 and 7618765900, during office hours on all working days (between 10:00 - 17:30 hrs on Monday-Fridays and 10:00 - 13:30 hrs on Saturdays).

Operational Issues (AWATAR Cell):

If passenger faces any problem in cancellation of tickets, the same needs to be reported by email to awatar ksrtc.org, two hours before the departure of the service

Contact numbers: 7760990034 / 7760990035 (between 07:00-22:00 hrs on all days)

Others:

Grievances related to operations like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff / booking agents etc., may be sent to gmtraffic ksrtc.org.

Grievances related to the bus / vehicle related issues such as cleanliness, display of boards, torn seats etc., may be sent to cmem ksrtc.org


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