#1
7th March 2016, 01:52 PM
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ITIL Foundation in Bangalore
Which are the topics included in ITIL Foundation certification in IT Service Management course offered by SkillMetrix Knowledge Services in Bangalore ?
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#2
7th March 2016, 02:14 PM
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Re: ITIL Foundation in Bangalore
SkillMetrix Knowledge Services in Bangalore offers ITIL Foundation certification in IT Service Management course. ITIL Foundation certification in IT Service Management course Covers topics as : Service Management as a practice: • Concept of Good Practice. • Concept of a Service • Concept of Service Management • Functions, Roles and Processes • Process model • Characteristics of processes. The Service Lifecycle 1. Service Strategy: • How Service Assets are the basis for Value Creation • Basics of Value Creation through Services • Service Portfolio Management (SPM) • Demand Management • Financial Management 2. Service Design: • Understand the importance of People, Processes, Products and Partners for Service Management • The five major aspects of Service Design • Service Level Management (SLM) • Supplier Management • Capacity Management • IT Service Continuity Management 3. Service Transition: • Service V model • Change Management • Service Asset and Configuration Management (SACM) • Release and Deployment Management 4. Service Operation: • IT Services versus Technology components • Stability versus Responsiveness • Quality of Service versus Cost of Service • Reactive versus Proactive • Incident Management • Event Management • Request Fulfillment • Problem Management • Access Management • The Service Desk function • The Technical Management function • The Application Management function • The IT Operations Management function (IT Operations Control and Facilities Management) 5. Continual Service Improvement: • Plan, Do, Check and Act (PDCA) Model to control and manage quality • Continual Service Improvement Model • Role of measurement for Continual Service Improvement • The 7 step improvement process Technology and Architecture Address: SkillMetrix Knowledge Services LLP Koramangala, Bangalore |