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7th March 2016, 02:14 PM
Super Moderator
 
Join Date: Apr 2013
Re: ITIL Foundation in Bangalore

SkillMetrix Knowledge Services in Bangalore offers ITIL Foundation certification in IT Service Management course.

ITIL Foundation certification in IT Service Management course Covers topics as :

Service Management as a practice:
• Concept of Good Practice.
• Concept of a Service
• Concept of Service Management
• Functions, Roles and Processes
• Process model
• Characteristics of processes.

The Service Lifecycle
1. Service Strategy:

• How Service Assets are the basis for Value Creation
• Basics of Value Creation through Services
• Service Portfolio Management (SPM)
• Demand Management
• Financial Management

2. Service Design:
• Understand the importance of People, Processes, Products and
Partners for Service Management
• The five major aspects of Service Design
• Service Level Management (SLM)
• Supplier Management
• Capacity Management
• IT Service Continuity Management

3. Service Transition:
• Service V model
• Change Management
• Service Asset and Configuration Management (SACM)
• Release and Deployment Management

4. Service Operation:
• IT Services versus Technology components
• Stability versus Responsiveness
• Quality of Service versus Cost of Service
• Reactive versus Proactive
• Incident Management
• Event Management
• Request Fulfillment
• Problem Management
• Access Management
• The Service Desk function
• The Technical Management function
• The Application Management function
• The IT Operations Management function (IT Operations Control and
Facilities Management)

5. Continual Service Improvement:
• Plan, Do, Check and Act (PDCA) Model to control and manage quality
• Continual Service Improvement Model
• Role of measurement for Continual Service Improvement
• The 7 step improvement process
Technology and Architecture

Address:
SkillMetrix Knowledge Services LLP
Koramangala,
Bangalore


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