Information technology department operational procedures

I am looking for the Sisseton-Wahpeton College IT Department Operational Procedure. If any one have idea about this then please tell me from where I can download Sisseton-Wahpeton College IT Department Operational Procedure in PDF format?

I want to know the Standard Operational Procedures for Information Technology Department so will you tell me?

[pawan]

Standard operating procedures (SOPs) for Information Technology IT Department are documents and/or manuals created to explain various procedures within an information systems environment.

SOPs provide IT departments with guidelines that can be used for reference and training purposes.

SOPs also provide management with a system to amend, update or supersede information pertaining to a procedure.

Four key sections are found in most SOPs related to IT departments.

System Management-

System management SOP introduces users and management to the features of the IT system they work with on a daily basis.

This type of SOP also explains concepts of system preventive maintenance, system modes (batch versus real-time processing) and daily management of system resources.

Security-

Security is important in an information systems processing environment.

SOPs that address IT security provide information pertaining to security of system applications and access to those resources by personnel.

Data Recovery-

Data recovery SOPs document procedures used for data recovery in the event of a system crash.

This type of SOP lists the different kinds of data recoveries (full, incremental or selective) and the utility programs used to perform the recovery.

Disaster Recovery-

Disaster recovery is the act of recovering IT system operations after a disaster such as a flood, fire, hurricane or tornado has destroyed the IT facility.

Disaster recovery SOPs contain procedures for relocating the data processing facility, loading the latest backup tapes for processing and transportation of key personnel to the remote processing facility.

This SOP includes forms and checklists of items to be used from an off-site storage facility, insurance and reciprocal agreements and audit of recovery operations.