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  #2  
4th January 2016, 09:36 AM
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Re: IINET Jobs

Hello sir I want to know what skills are required in IINET for doing job as a customer service manager so here can you please give me details ?
  #3  
4th January 2016, 09:37 AM
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Join Date: Apr 2013
Re: IINET Jobs

Hey as iiNet Limited is Australia's second-largest internet service provider with more than 1.3 million customers as of 15 August 2011. It was recently purchased by TPG.

Job details

Leading and motivating a team of customer service reps to achieve and exceed KPIs
Coaching your team to maximise their development
Managing operational efficiency through adherence to rosters, attendance and leave
Delivering awesome customer service internally and externally
Reporting and administration duties associated with managing a contact centre team

Skills required

Experience in a team leader role within a call centre environment
Proven leadership and coaching experience
Strong understanding of KPIs
Ability to motivate and influence
Passion to succeed and drive results
Strong communication and change management skills


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