ICMS Powergrid

Hi I would like to have information as well as the specifications of the inspection call management system carried out by Powergrid Corporation of India?

[Pathak]

Being in charge of for the foundation and operation of territorial and national force matrices, Powergrid needs to keep up a gigantic assortment of specialized gear/frameworks that are spread over different areas. Before, investigation calls were raised by contractual workers, suppliers or makers by topping off the recommended frame and presenting the same by post, fax or in individual.

These structures were investigated physically and appointed to the concerned examination office/build and were conveyed again through the same procedure. You can well envision how tedious and cost concentrated the entire procedure would be.

Further, material freedom declarations were being issued physically and records kept physically, which were hard to follow without prior warning. It was chosen to build up an online inspection call management system (ICMS) that would robotize the whole procedure of making examination related calls right from the client end to the point where the inquiry is at last determined.

The unmistakable advantages of the arrangement incorporate a lessening in man-days squandered on making and getting calls, investment funds in correspondences costs, expanded customer fulfillment and more prominent level of straightforwardness.

Project Specs

Project Head:
Samir Chaudhury
DGM-IT

Deployment Location:
Gurgaon
Intended audience: All Powergrid
Customers and management of QA and Inspection teams

Team Size:
Six

Tech Used:
Hardware: Internet/Database Server: A Dual CPU based server with 2 GB
RAM)
Software: Windows 2003 Server with ASP.NET 2.0 framework, Visual
Studio 2005,SQL Server 2000

Implementation Partner
VSNL/Bharti for providing Internet bandwidth CMS and CDAC for providing
Facility Management to keep the server up