Hcl siam

Hello dude I want to know about the HCL Service Integration and Management (SIAM) so will you please provide me the details of it ??

[Rajkumar Agarwal]

As you want to know about the HCL Service Integration and Management (SIAM) so the details provided below:

About

HCL’s SIAM model balances the demand and supply of service bandwidth to service consumers

HCL’s SIAM model provides a double move toward in overcoming challenges in IT vendor management and IT service management:

1. Making the conditions for collaboration right
by creating the function and enabling the bionetwork align to the customer.

HCL creates a “function” which is able to:

Drive a culture of “customer and eco system needs first”, and then seller needs

Drive change and adapt to business needs as they evolve

Drive collaboration amongst various parts of the eco system while maintaining competitive tension

Drive innovation in all parts of the eco system, which adds value to enterprise business objectives by making better use of technology

2 Creating an industrialized
“service bus” that can provide a process framework for the seamless integration of services, and supply visibility on day to day operational data for incident and problem resolution.

HCL may create industrialized tools and processes which enable the SIAM function to integrate IT services in real time, to offer vigorous and well delivered end services for the client.

Develop the IT congregation line where services can be integrated on a “services bus” which is common across all parts of the eco system, and which can help our client deliver

Provide a standardized and reliable approach to service delivery across all ITIL functions which underpin IT delivery

Drive visibility of operational data causative to clearness and trust in the eco system.