Elitmus Ahmedabad

Can you provide me the details of the Technical Support post for which eLitmus made recruitment in 2013 for Meditab Software (India) Pvt. Ltd in Ahmedabad?

[pawan]

The details of the Technical Support post for which eLitmus made recruitment in 2013 for Meditab Software (India) Pvt. Ltd in Ahmedabad are as follows:


Company:
Meditab Software (India) Pvt. Ltd

Position:
Technical Support

Job location:
Ahmedabad

Event date:
19 Apr 2013

Last date to apply:
17 Apr 2013

Salary offered:
₹ 3,00,000

Experience required:
Fresher

Eligibility:
- 2011 and 2012 batch BE/BTech/MCA
- Good pH score
- Good academic record

Job requirements:
- One would be able to work independently and efficiently to meet deadlines.
- One would be able to promptly answer support related email, phone calls and other electronic communications.
- One would be self motivated, detail-oriented and organized.
- One would have experience with hardware and software issues.
- One would be proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- One would have excellent communication (oral and written), interpersonal, organizational, and presentation skills.


Job description:
- One would be providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
- One would be talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
- One would be installing and configuring software and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- One would be able for logging client queries.
- One would be able to analyzing call logs to spot trends and underlying issues.
- One would be responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate).
- One would be prioritizing and managing many open cases at one time.
- One would be rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
- One would be supporting the roll-out of new applications.
- One would be maintaining and monitoring the application functionalities.
- One would be following diagrams and written instructions to repair a fault or set up a system.