EIILM University Syllabus MBA

Hii sir, I wants to get the Syllabus of the MBA Course Subject Total Quality Management of the EIILM University will you Please Provide It ?

[Rajkumar Agarwal]

As you Asking for the Syllabus of the MBA Course Subject Total Quality Management of the EIILM University the Syllabus is given below

Total Quality Management


BLOCK – I
Unit 1: Basic TQM Concepts
Introduction; Development of the Importance of Quality Management; Quality and Public; Factors Affecting Quality; Total Quality Management: Introduction and Principles.


Unit 2: TQM Philosophies
Approach to Quality: Deming, Juran, Crosby, Kaizen,Shigeo Shingo, Ishikawa, Taguchi.

Unit 3: Concept of Quality Circles
Objective; Process of Operation of Quality Circles; Using the Concept; Fish Bone; Application in Organization.

BLOCK - II
Unit 4: Six Sigma
Introduction; Deviation and Standard Deviation; Phases and Defective Units of Six Sigma; Its Importance; Overview of Master Black andGreen Belt.

Unit 5: Leadership
Definition; Characteristics of Quality Leaders; Leadership Concepts; Role of TQM Leaders.

Unit 6: Customer Satisfaction
Introduction; Customer Perception of Quality; Feedback; Service Quality; Customer Retention.

BLOCK - III

Unit 7: Performance Measures
Quality Costs; Basic Concepts; Performance Measure Presentation; Appraisal Cost Category; Collection and Reporting; Analysis; Deming Prize; MBNQA.

Unit 8: Tools and Techniques
Pareto and Process Flow Diagram; Check Sheets and Histograms; Quality Function Deployment; QFD – Team; Design of Experiments; Control Charts; Quality Management Systems; Bench Marking.

Unit 9: Case Studies Changing Company Culture; Xerox Corporation – Using TQM as a Competitive Strategy; Motorola’s Secret to TQC; Motorola’s Quest for Quality.