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4th February 2017, 06:23 PM
Super Moderator
 
Join Date: Mar 2013
Re: Complaint State Bank of Patiala

In the present situation of focused banking, greatness in client benefit is the most essential device for managed business development. Client grumblings are part of the business life of any corporate element. This is all the more so for the Bank because Bank is an administration association. As an administration association, client benefit and customer fulfillment ought to be the prime worry of our Bank. The Bank believes that giving brief and proficient administration is fundamental to pull in new customers, as well as to hold existing ones. This strategy report goes for minimizing instances of client protestations and grievances through legitimate administration delivery and audit system and to guarantee provoke redressal of client grumblings and grievances. The survey instrument ought to help in recognizing weaknesses in item features and benefit conveyance. Client disappointment would ruin Bank's name and image. The Bank's arrangement on grievance redressal takes after the under noted standards :-

Clients be dealt with reasonably at all circumstances

Protestations raised by clients are managed civility and on time

Clients are completely educated of roads to heighten their protestations/grievanceswithin the association and their rights to option cure, in the event that they are notfully happy with the reaction of the Bank to their objections.

Bank will treat all protestations proficiently and reasonably as they can harm the Bank'sreputation and business, if dealt with something else.

The Bank representatives must work in accordance with some basic honesty and without preference to the premiums of the client.

The online Complaint Form can be accessed on the Complaints section on official website of State Bank of Patiala which looks like




Directory of Officers Handling Public/Staff Grievances
PGRO's
Contact Details
Remarks (Area to be covered)


Deputy General Manager
SBOP ZONAL OFFICE
Pargati Bhawan
Urban Estate
Phase-3
Patiala -147001
email : dgmpat@sbp.co.in
0175-2392013
0175-2392014
For Branches in Patiala, Sangrur, Nabha, Malerkotla, Fatehgarh Sahib

Deputy General Manager
SBOP ZONAL OFFICE
Near Tenjin Hospital
Pantha Ghati
Shimla-171009
email : dgmsml@sbp.co.in
0177-2625983
0177-2626915
For Branches in Shimla, Solan, Mandi

Deputy General Manager
SBOP ZONAL OFFICE
Near Vishwkarma Chowk
Miller Ganj
Ludhiana-141003
email : dgmldh@sbp.co.in
0161-2530284
0161-2540768
For Branches in Ludhiana, Barnala, Moga, Kangra.

Deputy General Manager
SBOP ZONAL OFFICE
Lakshya Building
Amrik Singh Road
Bhatinda-151001
email : dgmbha@sbp.co.in
0164-2242021
For Branches in Bhatinda, Hanumangarh

Deputy General Manager
SBOP ZONAL OFFICE
Ambedkar chowk
JALANDHAR
email : dgmjal@sbp.co.in
0181-2350310
For Branches in Jalandhar, Hoshiarpur,Kapurthala,
Amritsar,Gurdaspur
Distt of Punjab & Branches in J&K

Deputy General Manager
SBOP ZONAL OFFICE
SCO 99-107
Sector 8-c
CHANDIGARH
email : dgmcha@sbp.co.in
0172-2778819
For Branches in Ropar
Distt of Punjab,UT,
Chandigarh & Himachal Pradesh

Deputy General Manager
SBOP ZONAL OFFICE
Sector-5
PANCHKULA
email : dgmhar@sbp.co.in
0172-2580376
All Branches in state of
Haryana except in distt
Of Faridabad & Gurgaon

Deputy General Manager
SBOP ZONAL OFFICE
IInd Floor, NBCC Place
B.P.Marg, Pargati Vihar
Lodhi Road, NEW DELHI
email : dgmdel@sbp.co.in
011-24365196
For Branches in Delhi,
UP, West Bengal,Bihar,
Rajasthan( Except Distt Sriganganager) Faridabad & Gurgaon.

Deputy General Manager
SBOP ZONAL OFFICE
B-603&604
Commercial 1
Kohinoor City
Mail, Kirol Road
Off LBS Marg
KURLA WEST-MUMBAI.
email : dgmmum@sbp.co.in
022-25046200
For Branches in the states
Maharashtra Gujrat, Tamil
Nadu, Andhra Pradesh,
Madhya Pradesh,
Karnataka & Goa

Deputy General Manager
SBOP ZONAL OFFICE
2nd Floor PCF Building 32 Station Road, LUCKNOW
email : dgmlko@sbp.co.in
0522-2630963
For Branches in Lucknow, Meerut, Dehradun.


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