#1
4th February 2017, 04:51 PM
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Complaint State Bank of Patiala
Hi I am interested in having the information about the Client servicing and the complaints redressal policy followed by State Bank of Patiala as well as the contact details of the Officers Handling Public/Staff Grievances?
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#2
4th February 2017, 06:23 PM
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Re: Complaint State Bank of Patiala
In the present situation of focused banking, greatness in client benefit is the most essential device for managed business development. Client grumblings are part of the business life of any corporate element. This is all the more so for the Bank because Bank is an administration association. As an administration association, client benefit and customer fulfillment ought to be the prime worry of our Bank. The Bank believes that giving brief and proficient administration is fundamental to pull in new customers, as well as to hold existing ones. This strategy report goes for minimizing instances of client protestations and grievances through legitimate administration delivery and audit system and to guarantee provoke redressal of client grumblings and grievances. The survey instrument ought to help in recognizing weaknesses in item features and benefit conveyance. Client disappointment would ruin Bank's name and image. The Bank's arrangement on grievance redressal takes after the under noted standards :- Clients be dealt with reasonably at all circumstances Protestations raised by clients are managed civility and on time Clients are completely educated of roads to heighten their protestations/grievanceswithin the association and their rights to option cure, in the event that they are notfully happy with the reaction of the Bank to their objections. Bank will treat all protestations proficiently and reasonably as they can harm the Bank'sreputation and business, if dealt with something else. The Bank representatives must work in accordance with some basic honesty and without preference to the premiums of the client. The online Complaint Form can be accessed on the Complaints section on official website of State Bank of Patiala which looks like Directory of Officers Handling Public/Staff Grievances PGRO's Contact Details Remarks (Area to be covered) Deputy General Manager SBOP ZONAL OFFICE Pargati Bhawan Urban Estate Phase-3 Patiala -147001 email : dgmpat@sbp.co.in 0175-2392013 0175-2392014 For Branches in Patiala, Sangrur, Nabha, Malerkotla, Fatehgarh Sahib Deputy General Manager SBOP ZONAL OFFICE Near Tenjin Hospital Pantha Ghati Shimla-171009 email : dgmsml@sbp.co.in 0177-2625983 0177-2626915 For Branches in Shimla, Solan, Mandi Deputy General Manager SBOP ZONAL OFFICE Near Vishwkarma Chowk Miller Ganj Ludhiana-141003 email : dgmldh@sbp.co.in 0161-2530284 0161-2540768 For Branches in Ludhiana, Barnala, Moga, Kangra. Deputy General Manager SBOP ZONAL OFFICE Lakshya Building Amrik Singh Road Bhatinda-151001 email : dgmbha@sbp.co.in 0164-2242021 For Branches in Bhatinda, Hanumangarh Deputy General Manager SBOP ZONAL OFFICE Ambedkar chowk JALANDHAR email : dgmjal@sbp.co.in 0181-2350310 For Branches in Jalandhar, Hoshiarpur,Kapurthala, Amritsar,Gurdaspur Distt of Punjab & Branches in J&K Deputy General Manager SBOP ZONAL OFFICE SCO 99-107 Sector 8-c CHANDIGARH email : dgmcha@sbp.co.in 0172-2778819 For Branches in Ropar Distt of Punjab,UT, Chandigarh & Himachal Pradesh Deputy General Manager SBOP ZONAL OFFICE Sector-5 PANCHKULA email : dgmhar@sbp.co.in 0172-2580376 All Branches in state of Haryana except in distt Of Faridabad & Gurgaon Deputy General Manager SBOP ZONAL OFFICE IInd Floor, NBCC Place B.P.Marg, Pargati Vihar Lodhi Road, NEW DELHI email : dgmdel@sbp.co.in 011-24365196 For Branches in Delhi, UP, West Bengal,Bihar, Rajasthan( Except Distt Sriganganager) Faridabad & Gurgaon. Deputy General Manager SBOP ZONAL OFFICE B-603&604 Commercial 1 Kohinoor City Mail, Kirol Road Off LBS Marg KURLA WEST-MUMBAI. email : dgmmum@sbp.co.in 022-25046200 For Branches in the states Maharashtra Gujrat, Tamil Nadu, Andhra Pradesh, Madhya Pradesh, Karnataka & Goa Deputy General Manager SBOP ZONAL OFFICE 2nd Floor PCF Building 32 Station Road, LUCKNOW email : dgmlko@sbp.co.in 0522-2630963 For Branches in Lucknow, Meerut, Dehradun. |