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  #1  
7th September 2015, 09:12 AM
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Citibank NPS Score

Hello sir would you please give me some information about Citibank’s Net Promoter Score Program (NPS)???
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  #2  
7th September 2015, 03:46 PM
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Join Date: Apr 2013
Re: Citibank NPS Score

The Net Promoter Score Program is a measure of customer advocacy of the Citibank brand and the likelihood of a customer recommending Citibank to others and it is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others.

Customers are selected at different points in time during their relationship with Citibank and surveyed by an independent company to rate their experience with Citibank and/or their Relationship Manager, Personal Banker or Citigold Executive.

Net Promoter Score Program survey responses are divided into three groups (which are subject to change from time to time):

Category Average Score
Promoters High
Passives Midium
Detractors Low

Citibank NPS Score program




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