#1
25th April 2016, 08:59 AM
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Cisco UCCX
Hello sir I am here as I want to get the information related to Cisco Unified Contact Center Express so will you please provide me the information??
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#2
25th April 2016, 09:00 AM
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Re: Cisco UCCX
Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments. Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express offers: -Sophisticated call routing and comprehensive contact management capabilities -E-mail, Web Chat and social media integration -Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages -Workforce optimization, including workforce management and advanced quality management -Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center Feature Inbound voice Blended Preview Outbound Dialer Predictive and Progressive Outbound Dialer Outbound IVR Agent E-Mail Web Chat Inbound Voice High-Availability Option Outbound Voice Database Integration WFO: Call Recording WFO: Quality Management WFO: Advanced Quality Management WFO: Workforce Management Finesse Agent and Supervisor Desktop Finesse IP Phone Agent Context Service Support |
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