CCSU Help Desk

I want to apply for revolution exam for BCA final year at Chaudhary Charan Singh University, but I have some problems to apply online. So I want help desk number of CCSU. Where I will find CCSU Help Desk number to clear my problem? Can I apply in offline mode for revolution exam at Chaudhary Charan Singh University?

Can you provide me the Help Desk Hours of IT (Information Technology) Department of CCSU (Central Connecticut State University)?

[pawan]

The Information Technology Department of CCSU (Central Connecticut State University) strives to provide state-of-the-art computing services to the University community. The IT Help Desk serves as the single point of contact for assistance with all supported software, hardware, and other IT services.

It acts as the liaison between all groups within IT and the University community. Walk-in Technology Support, located in Marcus White is an extension of the IT Help Desk. It provides in-person technology support for portable computer and campus technology.

Services include computer configurations to access the campus network, virus and spyware removal, remote application configuration, assistance with campus systems (CentralPipeline, WebCentral-Banner Web), software training and more.

Due to obligation, it cannot repair personal hardware (i.e. hardware crashes, memory installation, and blue screen). The services provided by the IT Help Desk and Walk-in Support are available to all faculty, staff, and students.


IT Help Desk Hours
Monday - Thursday: 7:30 am - 8:00 pm
Friday: 7:30 am - 5:00 pm

Walk-in Support Hours
Monday - Thursday: 10:00 am - 5:00 pm
Friday: 10:00 am - 4:00 pm

Summer Hours:
Monday - Friday: 10:00am - 4:00pm

IT Scorecards and Statistics - Help Desk Support

Help Desk Statistics Fiscal Year 2012 through 2016
FY12 FY13 FY14 FY15 FY16
Support Requests 19,432 21,108 22,458 21,274 24,476
First Contact Resolution 73% 77% 74% 70% 71%
Overall Customer Satisfaction4.85% 4.86% 4.85% 4.87% 4.82% (out of 5%)

Contact Details:
IT Main Office
Barnard Hall - Room 019
Phone: (860) 832-1700
Fax: (860) 832-1730