CBIT MBA Courses

Can you provide me the Master in Business Administration or MBA - II year I Sem Syllabus of CBIT or Chaitanya Bharathi Institute of Technology as my exams are near by and I need it for preparation?

[Kiran Chandar]

The Master in Business Administration or MBA - II year I Sem Syllabus of CBIT or Chaitanya Bharathi Institute of Technology is as follows:

Unit-I: TQM- History and Evolution:
Introduction - Definition of quality - Need for quality - Evolution of quality –Connotations of Quality, Quality Dimensions – Product and Service- Quality costs. The concept of TQM, Evolution of TQM – TQM Framework - Contributions of Deming, Juran and Crosby - Inspection, SQC, QA and TQM. Conventional Quality management versus TQM. Customer supplier focus in TQM. Benefits and Costs of TQM. Historical perspectives of TQM.

Unit – II: Tools of TQM:
Measurement Tools: Check Sheets, Histograms, Run Charts, Scatter Diagrams, Cause and Effect Diagrams, Pareto’s Chart, Process Capability Measurement. Analytical Tools: Process Mapping, Regression Analysis, Resource Utilization and Customer Service Analysis, The Five Why’s, Overall Equipment Effectiveness. Improvement Tools and Techniques: Kaizen, JIT, Quality Circles, Forced field Analysis, Five S’s. Control Tools: Gantt Chart, Network Diagram, Radar Chart, The PDCA cycle, Milestone Tracker Diagram and Earned Value Management.

Unit – III: Techniques of TQM:
Quantitative techniques: Failure Mode Effect Analysis (FMEA), Acceptance Sampling – Operating Characteristics
Chart (OCC) - Statistical Process Control (SPC), Statistical Quality Control (SQC): control charts for average, range, fraction defectives, number of detects. Quality Function Deployment (QFD), Design of Experiments (DOE), Quality by Design and Monte Carlo Technique (MCT). Qualitative techniques: Benchmarking, Kanban. Taguchi methods: Quality loss function, Signal-to-Noise ratio: Nominal- the- best, Target-the-best, Smaller-the-best, Larger the-best. Parameter design, Tolerance design.

Unit –IV: TQM in the Service Sectors:
Implementation of TQM in service organization: Framework for improving service quality, Model to measure service quality programs. SERVQUAL Instrument. TQM in Health-care services, Hotels and financial services – Banks, Investment Company and Mutual Funds.

Unit – V: Quality Accreditation and Six Sigma:
Quality System Awards and Guidelines – ISO, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM). The concept of Six Sigma, Objectives of Six Sigma, The frame-work of Six Sigma programme, Six Sigma Organization: roles and responsibilities, Six Sigma problem solving approach:
The DMAIC model, Six Sigma Metrics: Cost of poor quality, Defects per million opportunities and First pass yield. Benefits and costs of Six Sigma. Environmental Management Systems – ISO 14,000, Bureau of Indian Standards (BIS), Rajiv Gandhi Quality Award (RGQA).

CBIT MBA Syllabus