Burdwan University Master of Business Administration (Tourism) Syllabus

[Rajkumar Agarwal]

Burdwan University Master of Business Administration (Tourism) Syllabus


MBA (TOURISM) Syllabus

MBT- 101: MANAGEMENT PROCESS AND ORGANIZATIONAL BEHAVIOUR Course Contents: Unit-I: Nature, meaning and significance of management; managerial processes, functions, skills, and roles in organisation; Systems, contingency and operational approaches to management.

Unit-II: External and internal environment affecting managerial decisions – social responsibilities of business – evolution of management thought (contributions of a few theories towards the development). Overview of functions of planning, organising, staffing, directing and controlling.

UNIT – III: Understanding & managing individual behaviour – Personality, Perception (social perception and cognition), Learning, Values & attitudes, persuasion. Work motivation, Individual decision-making, Emotional intelligence & its applications. Unit-IV: Group Dynamics – Foundations of group behaviour – Factors affecting group behaviour, group individual dimension-group-structural dimension – task dimension-group decision-making-Inter-group behaviour, Understanding work team, Communication, Leadership & influence process.

Unit-V: Foundations of organization structure (Bureaucratic-centralization vs decentralization, strategy & structure, flat & tall structures, work specialization, departmentalization, chain of command, span of control and formalization) – Common organizational designs (Simple, bureaucratic, matrix, virtual, boundary less, feminine – Organization as an open system & influence of environment over organizational dynamics with reference to technological innovations.

Suggested Readings: 1. Koontz, O’Donnell & Weihrich, Management, Tokyo: McGraw – Hill Inc. 2. Robbins, Organizational Behaviour, 7th ed., New Delhi: Prentice-Hall of India. 3. Singh, D. Emotional Intelligence at work, Response Books, New Delhi: Sage Publication.