Body language sales training

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[Kiran Chandar]

In sales, it is important to read body language. There are four major areas of body language you need to observe.

1. Eye Contact and Brow Movement
2. Facial Gestures
3. Torso and Arm Behavior
4. Leg Activity

Closed-Off Posture
Shoulders hunched forward – lacking interest or feeling inferior
Rigid Body Posture – anxious, uptight
Crossed arms – can be just cold or protecting the body
Tapping Fingers – agitated, anxious, bored
Fidgeting with hands or objects (i.e., pen) – bored or has something to say

Open Posture
Leaning forward – interested
Fingers Interlocked placed behind the head leaving elbows open and armpits exposed – very open to ideas, comfortable
Mirroring you – likes you and wants to be friendly
Still – more interested in what you are saying than anything

Reading Body Language Sales Training Course Outline