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16th May 2016, 03:16 PM
Super Moderator
 
Join Date: May 2012
Re: Bank of America Recruitment in India

Hey as per my idea there is vacancy for manager in Bank of America Hyderabad India and here I am giving you its details

Qualification required
University degree.
Understanding and working knowledge of off shoring industry.
Quality background (Six Sigma, Lean, Kaizen) with implementation experience
Strong communication and interpersonal skills
Green Belt /PE certification.

Duties
Own the validity & accuracy of data and information available in BPM
Ensure process maps and workflows are in place and validated regularly
Identify and mentor top down improvement projects basis Process Governance reviews
Understand the end to end process flow

Responsibilities
Ensure metrics & reporting activities are seamless
Review Data Collection Plan for any gaps
Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
Drill down on any CTQ slippages
Drive metrics aligned towards business outcomes.


Skills required
Strong ability to influence
Dynamic individual with high energy, inclination and skill to drive change in business
Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers
Payment Knowledge ( Wires, ESCROW, Investigations etc)
Should have mentored Just Do It / Best Practice Replications in the capacity of an RQE( Resident Quality Expert)
Knowledge of SAS JMP
Post Graduation would be an added advantage.
PMP Certified.

Address
Bank of America
Hyderabad
India


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