WBUT Hotel Management Syllabus

Hii sir, I wants to get the Syllabus of the Subject : Housekeeping And Laundry Operations of the Bachelor of Hotel Management Course of the West Bengal University of Technology ?

[Rajkumar Agarwal]

As you Asking for the Syllabus of the Subject : Housekeeping And Laundry Operations of the Bachelor of Hotel Management Course of the West Bengal University of Technology the Syllabus is given below

HM103 : HOUSEKEEPING AND LAUNDRY OPERATIONS

Theory

Topics to be Covered : -
• An overview of the position of H/K in the Hospitality Industry
• List of functions of the H/K Dept.
• H/K working towards ‘Customer delight’
• Why is H/K indispensable
• Organisation of the Hotel
• Staff Hierarchy, lines of Authority & areas of responsibility
• Vertical & horizontal coordination within & outsidethe Dept.
• Areas of responsibility of the H/K Dept.
• Essential qualities in H/K staff
• Effective communications skills, interpersonal skills & good gr
• Duties of staff at the managerial level
• Duties of staff at the Operational level
• Duties of staff at the supervisory level
• Glossary of H/K terms
• Abbreviations commonly used in H/K
• Types of Rooms & suites
• Various status of Rooms
• Amenities provided in standard, superior & deluxe rooms
• VIP amenities
• Items provided on request
• Placement of Supplies in a room
• General principles of cleaning
• Cleaning Schedules
• Daily, weekly & Spring Cleaning
• Morning & evening service
• Second service
• Daily cleaning in a Department room
• Planning a weekly cleaning schedule
• Public area cleaning methods & Schedules

(PRACTICALS)

Topics to be Covered : -
• Equipment handling, Care & Cleaning & Identification of Cleaning Equipments
(both manual & Mechanical)
• Maid’s Trolley Setting
• Care, Cleaning & polishing of surfaces- metals, glass, floor, Carpets
• Paints, Varnishes
• Daily Cleaning of Rooms and Bath Rooms
• Evening Service
• Weekly Cleaning
• Special/Periodic Cleaning
• Public Area Cleaning
• Message/Departure/Maintenance Register & follow ups

For More details you May Contact to the West Bengal University of Technology the Contact details Are given below

Contact details :
West Bengal University of Technology
Address: BF 142, Sector 1, Salt Lake City, Kolkata, West Bengal 700064
Phone: 033 2334 1014