Union Bank of India Grievance Redressal

Who is Union Bank of India Chief Grievance Officer? I want to meet with the Union Bank of India Chief Grievance Officer? So can you please provide me his personal profile or his address and contact number I can contact with him?

Hello sir I want to know about the Grievance Redressal Policy of Union Bank of India so please provide me information about the same.

[Quick Sam]

Banks are service organizations and for service organizations, customer service and customer satisfaction are the prime concern. So UBI has started Grievance Redressal Policy for this.

Grievance Redressal Policy

The Bank’s policy on grievance redressal follows following principles:

Customers must be treated fairly at all times

Complaints raised by customers must be dealt with courteously and on time

Customers will be fully informed of avenues to escalate their complaints/ grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints

The Bank will treat all complaints efficiently and fairly, as they can damage the Bank’s reputation.

The Bank's employees must work in good faith and without prejudice to the interest of the customer.

Resolution of Grievances

Branch Manager is responsible for the resolution of complaints/grievances in respect of customers serviced by the branch.

Grievance Redressal under PMJDY

Generally complaints under PMJDY are received in following area:

Refusal by branch to open account under BSBDA/BSBDS category – particularly

Under BSBDS category where complete KYC documents are not required

Non-receipt of RuPay Card

Non-activation of RuPay Cards at ATMs

Accidental insurance claim settlement

Grievance Redressal Policy



For more information here I am attaching pdf file of this.