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25th November 2015, 04:59 PM
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TQM Notes for MBA

I am doing MBA course from the Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science & Technology and need the notes of TQM for the preparation of exam so can you please provide me this?
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  #2  
26th November 2015, 08:59 AM
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Join Date: Apr 2013
Re: TQM Notes for MBA

As you need the notes of Total Quality Management of MBA course of the Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science & Technology so here I am providing you this

Course Content:
. UNIT I :
INTRODUCTION TO QUALITY MANAGEMENT 9
Definitions – TOM framework, benefits, awareness and obstacles. Quality – vision, mission and policy statements. Customer Focus – customer perception of quality, Translating needs into requirements, customer retention. Dimensions of product and service quality. Cost of quality.

UNIT II: PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9
Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi, Shingeo and Walter Shewhart. Concepts of Quality circle, Japanese 5S principles and 8D methodology.

UNIT III: TATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY 9
Meaning and significance of statistical process control (SPC) – construction of control charts for variables and attributed. Process capability – meaning, significance and measurement – Six sigma concepts of process capability.Reliability concepts – definitions, reliability in series and parallel, product life characteristics curve. Total producti9ve maintenance (TMP) – relevance to TQM, Terotecchnology.Business process re-engineering (BPR) – principles, applications, reengineering process, benefits and limitations.

UNIT IV: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT 9
Quality functions development (QFD) – Benefits, Voice of customer, information organization, House of quality (HOQ), building a HOQ, QFD process.Failure mode effect analysis (FMEA) – requirements of reliability, failure rate, FMEA stages, design, process and documentation. Taguchi techniques – introduction, loss function, parameter and tolerance design, signal to noise ratio. Seven old (statistical) tools. Seven new management tools. Bench marking and POKA YOKE

UNIT V: QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION 9
Introduction to IS/ISO 9004:2000 – quality management systems – guidelines for performance improvements. Quality Audits.TQM culture, Leadership – quality council, employee involvement, motivation, empowerment, recognition and reward.Information technology – computers and quality functions, internet and electronic communications. Information quality issues.


Learning Resources:
Text Books

1. Dale H.Besterfield et al, Total Quality Management, Third edition, Perarson Education (First Indian Reprints 2004)
2. Shridhara Bhat K, Total Quality Management – Text and Cases, First Edition 2002, Himalaya Publishing House.

Reference Books
1. William J.Kolarii, Creating quality, McGraw Hill, 1995
2. Poornima M.Charantimath., Total quality management, Pearson Education, First Indian Reprint 2003.
3. Rose J.E. Total Quality Management, Kogan Page India Pvt Ltd, 1993.
4. Indian standard– quality management systems – Guidelines for performance improvement (Fifth Revision), Bureau of Indian standards, New Delhi.


Vel Tech University MBA TQM Notes








For complete notes here is the attachment
Attached Files
File Type: doc Vel Tech University MBA TQM Notes.doc (1.60 MB, 418 views)


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