Total Quality Management

I am doing MAB final year degree from Anna University and came to know about the Total Quality Management (TQM) want all details related to this. Will you tell me is this technique used in Indian navy if yes provide details and also provide me types of tools used in this?

[Shaleen]

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services.

The key concepts in the TQM effort undertaken by the Navy in the 1980s include:

"Quality is defined by customers' requirements."
"Top management has direct responsibility for quality improvement."
"Increased quality comes from systematic analysis and improvement of work processes."
"Quality improvement is a continuous effort and conducted throughout the organization."

The Navy used the following tools and techniques:

The PDCA cycle to drive issues to resolution
Ad hoc cross-functional teams (similar to quality circles) responsible for addressing immediate process issues
Standing cross-functional teams responsible for the improvement of processes over the long term
Active management participation through steering committees
Use of the Seven Basic Tools of Quality to analyze quality-related issues

Total Quality Management (TQM) Tools

Total quality management (TQM) tools help organizations to identify, analyze and assess qualitative and quantitative data that is relevant to their business

TQM tools such as:

1) Identification of your target audience
2) Assessment of customer needs
3) Competition analysis
4) Market analysis
5) Brainstorming ideas
6) Productivity changes
7) Various statistics
8) Staff duties and work flow analysis
9) Statement of purpose
10) Financial analysis
11) Model creation
12) Business structure
13) Logistic analysis

List of Reference Books for Total Quality Management:

“The Management and Control of Quality” by James R. Evans and William M. Lindsay
“TQM – Text with Cases” by Oakland J.S.
“Total Quality Management” by Suganthi L and Anand Samuel
“Total Quality Management- Text and Cases” by Janakiraman B and Gopal R.K