SAP CRM Software

I have completed my MCA degree and want to do SAP CRM course want to know details about this SAP CRM Software. Will you please provide me some details about SAP CRM Software and also tell me about SAP CRM Software channels architecture?

[Kiran Chandar]

SAP’s CRM solution is robust enough to meet the needs of the mid-market business while sophisticated enough to manage the sales pipeline, customers and marketing programs of the multi-billion dollar enterprise.

The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors.

SAP's CRM solution includes several modules that support key functional areas including:

SAP CRM Sales
SAP CRM Marketing
SAP CRM Service
SAP CRM Analytics
SAP CRM Interaction Center
SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service)
SAP Hybris

The SAP CRM Software channels architecture includes:
• Internet applications:
o Internet Sales
o Internet Customer Self-Service
o Internet Pricing Configurator
• Mobile applications:
o Mobile Sales
o Mobile Service
o Interaction center

SAP CRM Software Web UI includes:

Home page
Worklist page
Calendar
E-Mail inbox
Work Center
Advanced Search Page
Overview Page
Assignment blocks

Lists of other SAP solutions are the constituents of SAP Business Suite:

SAP CRM – Customer Relationship Management
SAP PLM – Product Lifecycle Management
SAP SCM – Supply Chain Management
SAP SRM –Supplier Relationship Management
SAP ERP – Enterprise Resource Planning