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25th April 2016, 08:01 AM
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Join Date: May 2012
Re: Sample Question Papers of Sikkim Manipal University

Sikkim Manipal University is a co-educational public-private funded university located in Gangtok, Sikkim, India.

It was established in 1995 and is the first government-private initiative in the region.

As per your demand here I am providing you Model Question Paper of Sikkim Manipal University of MBA Business Communication MCQ



Model Question Paper of Sikkim Manipal University of MBA Business Communication MCQ

1. “ Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:
a) Newman and Summer
b) Bellows, Gilson and Odirone
c) Berelson and Steiner
d) Fotheringham

2. Communication starts with :
a) Message
b) Sender
c) Channel
d) Feedback

3. The number of key elements in the communication process is :
a) Five
b) Six
c) Seven
d) Four

4. The two broad areas of communication are :
a) Oral and written communication
b) Verbal and written communication
c) Verbal and non-verbal communication
d) Oral and non-verbal communication

5. Which of the following are examples of oral communication?
a) Meetings, memos and presentations
b) Meetings, memos and performance reviews
c) Meetings, presentations and performance reviews
d) Reports, presentations and performance reviews

6.Which of the following are examples of written communication?
a) Letters and voicemail
b) Reports and email
c) Circulars and voicemail
d) Presentations and email

7. All the following are external stakeholders of an organization, except:

a) Media
b) Government
c) Suppliers
d) Shareholders

8. Functional coordination is one important reason for communicating with :
a) Superiors
b) Peers
c) Subordinates
d) Employees’ unions

9. Communication with superiors involves:
a) Problem solving
b) Disciplinary matters
c) Welfare aspects
d) Public relations

10. Listening has been identified as one of the “seven habits of highly effective people” by :
a) Lundsteen
b) Stephen Covey
c) Lee Iacocca
d) Tom Peters

11. The most basic type of listening is known as :
a) Discriminative listening
b) Comprehension listening
c) Appreciative listening
d) Evaluative listening

12. Another name for dialogic listening is :
a) Empathetic listening
b) Therapeutic listening
c) Relational listening
d) Active listening

13. Readability is determined mainly by:
a) Punctuation
b) Length of words
c) Active and passive voice
d) Spelling

14. One broad principle of general writing is :
a) Write to express, not to impress
b) Write to impress not to express
c) Tone
d) Emphasis and subordination

15. Writing style can be improved through use of :
a) Jargon
b) Slang
c) Simple words
d) Metaphors

16. All the following are advantages of oral communication, except :
a) Control over receiver’s attention
b) Immediate feedback
c) Personal quality
d) Conveying complex information

17. Teleconferencing is not suitable for :

a) Meetings
b) Interviews
c) Problem solving
d) Keeping in touch with country offices

18. One advantage of telephone communication is :
a) Good for problem solving
b) Permits use of some non-verbal cues
c) Conveying large amount of information
d) Keeping a permanent record

19. Reading refers to which element of the communication process?
a) Encoding
b) Decoding
c) Message
d) Channel

20. Reading for information about what is happening within your organization is called:
a) Reading for pleasure
b) Reading for personal interest
c) Reading for internal information
d) Professional reading


21. Reading may be described by all the following, except:
a) A passive process b) A skill c) An active process d) Thinking under the stimulus of the printed page

22. The most challenging type of meeting is :
a) Task oriented meeting b) Information sharing meeting c) Progress meeting d) Problem solving meeting
23. All the following are characteristics of meetings, except:
a) Focused b) Planned c) Highly formal d) Structured
24. A meeting called to discuss arrangements for a specific event is called:
a) Progress meeting b) Task oriented meeting c) Decision making meeting d) Information sharing meeting

25. The word “memo” is a short form for :
a) Memory b) Memorizing c) Memorandum d) Memoirs
26.Memo is derived from a Latin word which means :
a) A thing which must be remembered b) A thing which must be memorized c) A thing which must be written d) A thing which must be communicated

27. One characteristic of a memo is :
a) Formal b) Tool for external communication c) Concise d) Pretentious
28. All the following types of information can be posted on the intranet, except:
a) Employee benefits b) Declared holidays c) Company policies d) Performance appraisals
29. One advantage of the intranet is :
a) Easy to develop and maintain b) Easy to get started c) Avoids information overload d) Will be readily used by all employees
30. One disadvantage of the intranet is :
a) Large investment in time and money b) Encourages grapevine c) Is inferior to email d) Not suited for small organizations
31. All the following are principles of business letter writing, except :
a) Consideration b) Directness c) Precision d) Ambiguity
32.Which of the following is not a compulsory part of a business letter?
a) Salutation b) Close c) Attention line d) Body

33. A press release is better known today as :
a) Public relations b) Publicity c) News release d) Advertising
34. One advantage of a news release is :
a) Unpaid form of communication b) Highly credible c) Can appear in all media d)

Reaches more number of people
35. Which of the following does not describe a report?
a) Orderly b) Subjective c) Helps decision making d) Helps in problem solving
36. The quality of a report is determined mainly by:
a) The language of the report b) The visual aspects c) The length of the report d) The accuracy of the data


37. A resume summarizes the following :
a) Strengths and weaknesses b) Personality c) Education and experience d) Hobbies
38. Which of the following is characteristic of a chronological resume?
a) Appropriate for experienced candidates b) Mentions most recent job or qualification first c) Appropriate when education and experience are unrelated to the job applied for d) Not commonly used

39. The main purpose of a group discussion is to measure :
a) Knowledge b) Personality c) Group communication skills d) Leadership skills
40. The primary role of a moderator is to:
a) Facilitate the smooth functioning of the GD b) Keep track of time c) Announce the GD topic d) Interfere during the GD

Answer Keys
1. d
2. b
3. c
4. b
5. c
6. b
7. d
8. b
9. a
10. b
11. a
12. c
13. b
14. a
15. c
16. d
17. c
18. b
19. b
20. c
21. a
22. d
23. c
24. b


25. c
26. a
27. c
28. d
29. c
30. a
31. d
32. c
33. c
34. b
35. b
36. d
37. c
38. b
39. c
40. a

SECTION B – 2 MARK QUESTIONS ( 40 MARKS)
1. Arriving ahead of time for a meeting is an example of : a) Feedback b) Body

language c) Non-verbal communication d) Verbal communication
2. The message sent is not always the same as the meaning attached to the message. This is because of the : a) Wrong sender b) Wrong medium c) Faulty message d) Inaccurate decoding
3. The term “ cardiac orifice” is an example of :

a) Words with multiple meanings
b) Jargon
c) Highly specific language
d) Biased language
4. Wrong decoding means :

a) Badly worded message
b) Message sent to wrong receiver
c) Interpreted meaning is different from intended message
d) Message sent by wrong sender
5. If you are the Advertising Manager of a company, your peers would include :
a) Market Research Manager b) Vice President Marketing c) Marketing Executive d) Vice President Sales

6. The purpose of public relations is :
a) To sell the company’s products b) To communicate with shareholders c) To project a favorable image of the company among various publics d) To communicate during a crisis

7. Passive listening means :
a) Hard work b) Hearing the sound of words c) Hearing the meaning of words d) Processing the information
8. Which of the following is not an indication of active listening?
a) Egocentrism b) Engaging in conversation with the speaker c) Taking notes d) Reconstructing the information
9. The words “cognizant” and “aware” mean the same thing. Using “cognizant” instead of “aware” is an example of :
a) Simple word b) Complex word c) Jargon d) Frequently misused word
10. Simple words should be used for all the following reasons, except :
a) Need less time and space b) Allow reader to focus on the idea c) Allow reader to get the intended message d) Attract attention to the word itself
11. An impromptu speech means :
a) A prepared speech delivered without any supporting aids b) A speech delivered without any preparation c) A speech delivered while referring to notes d) A speech delivered by reading from notes
12. Reading the lines of a written text means :
a) Gaining in-depth understanding b) Superficial understanding of words c) Understanding the intended meaning d) Going beyond the intended meaning

13. “ A meeting without an agenda is like a ship without a destination.” This means that the meeting :
a) Has no goal b) Lacks leadership c) Is inconclusive d) Is disorganized

14. A memo is known as an inter office memo because :

a) It is used to communicate with peers b) It is used to communicate with superiors c) It is used to communicate with subordinates d) It is used to communicate between all levels in the organization
15. An intranet differs from an extranet in the following way :
a) Intranet is a private website b) Intranet is meant only for internal stakeholders c) Intranet is more suitable for large organizations d) Intranet is expensive to maintain

16. Consideration in a business letter means :
a) Stressing the “me” attitude b) Using first person pronouns c) Stressing the “you” attitude d) Appealing to the sender’s interest
17. A news release is more credible than advertising because :
a) It is carried free by the medium b) It announces a new development in the company c) It is accepted by the medium
d) It is more interesting and newsworthy
18. Objectivity in a business report means the following :
a) Use of active voice b) Use of passive voice c) Use of the first person pronoun d) Emphasizing the doer of the action

19. The resume should be written before the job application letter because:
a) The resume is seen first b) The resume helps to decide what to highlight in the letter c) The resume is more important than the letter d) Most employers do not read application letters
20. A GD is highly structured because :
a) It is coordinated by a moderator b) It measures group communication skills c) Members have to listen to the views of others d) The topic, time and number of participants are all decided in advance

Answer Keys
1. c
2. d
3. b
4. c
5. a


6. c
7. b
8. a
9. b
10. d
11. b
12. b
13. a
14. d
15. b
16. c
17. c
18. b
19. b
20. d

For full paper here I am attaching a file:


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