OU MBA BPR Notes

I am the student of MBA of the Osmania University and want to get the notes of the Business Process Reengineering of it so can you please provide me this?

[Shaleen]

Ok as you are looking for the notes of the Business Process Reengineering of MBA course of the Osmania University so here I am giving you the names of topics on which it based

Business Process Reengineering:
Introduction, principles and methods, Methodology for Reengineering business, the matrix of change, process Reengineering, Measurement issues, Redesign organisation for time based management, creating customer value, reengineering for revenue, Beyond Reengineering, Operational aspects, Reengineering methodologies and tools, creating robust work processes

Syllabus of MBA Total Quality Management
Unit-I: TQM- History and Evolution
:Core concepts, Definition, Frame work, Learning’s from Quality Gurus – Shewhart, Deming, Juran, Feigenbaum, Ishikawa, Crosby, Conway, Imai Taguchi. Customer satisfaction, customer satisfaction model, Customer satisfaction measurement, Customer perception of quality, Service quality, Customer satisfaction determinants, Continuous process improvement, PDCA cycle.

Unit – II: Tools for Quality:
Bench marking, quality function deployment(QFD), quality by Design, FMEA, Total Productive Maintenance, ISO- 9000, ISO -14000, COPC – 2000.

Unit – III: Management Tools
Management Tools: Forced field analysis, Affinity diagram, AQL, Deming wheel, Poka-yoke, Gantt Charts, JIT, Kaizen, Pareto analysis, Quality Circles, Cost-benefit analysis, Flow charts, Run and control charts, Check sheets, Histogram, Scatter diagrams, Cause and Effect analysis, Process simulation. Taguchi methods-Quality loss function, Orthogonal arrays, Signal to noise ratio, parameter design, Tolarence design.

Unit – IV: Six Sigma:
Definition, Competitive advantages, Setting business metrics, Implementation of six sigma, core of six sigma, Design for six sigma (DFSS) and Tools


Suggested Books:
1.Dale H. Besterfield, Carol Besterfield-Michna, Glan H Besterfield and Mary Besterfield-sacre, 2006,Total Quality Management; 3rd edition, PHI / Pearson.

2.Sunil Sharma: Total Engineering Quality Management, Macmillan India Ltd. 2003.

3.Gopalan, MR & Bicheno John: Management guide to quality and productivity, 2Nd Edition, Biztantra,2005.

4.Evans R.James, Total Quality Management organization and strategy, 4th Edition, Thomson

5.Pande PS, Neuman, RP & Cavanagh RR: The Six Sigma Way, TMH, 2Nd Edition, 2003

6.Dey, BR., Business Process Reengineering & Change Maangement, Biztantra, 2005

.7.Mukargee P N , 2007, “Total Quality Management”, PHI.

8.Greg Brue; "Six Sigma for Managers", TMH, 2002.

9.Gryra M. Frank, 2007, “Quality Planning and analysis from product development through use”, 5th Edition, TMH.

10.Peppard Joe and Rowland Philip, 2002, The essence of Business Process Re-engineering, PHI.

11.Sridhar Bhat K, 2007, “Total Quality Management”, Himalaya Publishing House.

12.Poornima M Charantimath: Total Quality Management, Pearson, 2003.

13.Kanji Gopal K and Asher Mike, “100 Methods for TQM”, Response