#1
24th November 2015, 01:03 PM
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Opening a Call Center Business
Hello sir I am planning to Opening a Call Center for Business so would you please tell me How to Start a Call Center?
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#2
24th November 2015, 02:46 PM
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Re: Opening a Call Center Business
A call centre is a centralized office used for receiving or transmitting a large volume of requests by telephone. A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. Here I am giving you steps for open a Call Center Determine the type of call center you want to start. There are different types of call centres. Inbound Outbound Outsource Telemarketing Web-Enabled Check local and state requirements. Write out a business plan. Invest in the necessary equipment. Contact businesses and other call centers that outsource their work to look for clients. Research online for call center companies looking for at-home help Hire additional employees Locate to a larger building. Consider focusing on niche markets |