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24th November 2015, 02:46 PM
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Join Date: Apr 2013
Re: Opening a Call Center Business

A call centre is a centralized office used for receiving or transmitting a large volume of requests by telephone.

A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations.

Here I am giving you steps for open a Call Center

Determine the type of call center you want to start.

There are different types of call centres.

Inbound
Outbound
Outsource
Telemarketing
Web-Enabled

Check local and state requirements.

Write out a business plan.

Invest in the necessary equipment.

Contact businesses and other call centers that outsource their work to look for clients.

Research online for call center companies looking for at-home help

Hire additional employees

Locate to a larger building.

Consider focusing on niche markets


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