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6th April 2016, 03:06 PM
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Join Date: May 2012
Re: MBA customer experience

Customer Experience Management MBA can give you the knowledge and skills you need to help manage, oversee and evaluate customer experience.

Graduation Requirements

Total program length for Customer Experience Management MBA varies based on the number of courses taken per 16-week session.

That means that if you take 1 class per session, you could complete your degree program in as few as 32 months.

Total credit hours: 48

Required program: 30

Customer Experience Management concentration: 12

Elective: 6

FINANCING OPTIONS

There are many scholarships and other financial aid options available for qualifying students that may help make your graduate education more affordable.

Financial Aid

Payment Plans

Scholarships

Loans

CXM527 – 3 credit hours

This course examines fundamental theories and concepts of customer experience management.

Coursework emphasizes the importance of providing a single customer view across channels and products through data analysis.

Through strategies including organizational design, technological platforms and social media, students become familiar with viewing the customer as a strategic asset, thus maximizing value for both the customer and the organization.

Elective courses (6 credit hours)

You can take your electives in a variety of career fields.

Students may choose any electives for which they meet the prerequisites.

Contact details

DeVry University's Keller Graduate School of Management
Administrative Offices
Highland Landmark V
3005 Highland Parkway
Downers Grove, IL 60515


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