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1st December 2016, 11:51 AM
Super Moderator
 
Join Date: Aug 2012
Re: IRDA Customer Care Number

IRDA has launched the Integrated Grievance Management System (IGMS). Apart from creating a central repository of industry-wide insurance grievance data, IGMS is a grievance redress monitoring tool for IRDA.

Purpose of the Integrated Grievance Management System
A complaint registered through IGMS will flow to the insurer's system as well as the IRDA repository.
. IGMS enables generation of reports on all criteria like ageing, status, nature of complaint and any other parameter that is defined.
Thus IGMS provides a standard platform to all insurers to resolve policyholder grievances and provides IRDA with a tool to monitor the effectiveness of the grievance redress system of insurers.


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