IRDA Complaint against TPA

Hi I would like to have information about the grievance cell of the Insurance Regulatory and Development Authority for complaints against Insurance Companies as well as TPA?

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The Grievance Redressal Cell of the Insurance Regulatory and Development Authority investigates protestations from policyholders. Protestations against Life and Non-life back up plans are taken care of independently. This Cell assumes a facilitative part by bringing up protests with the individual guarantors.

Policyholders who have objections against safety net providers are required to first approach the Grievance/Customer Complaints Cell of the concerned back up plan. In the event that they don't get a reaction from insurer(s) inside a sensible timeframe or are disappointed with the reaction of the organization, they may approach the Grievance Cell of the IRDA. The objections should be tended to the Non-life coverage Grievance Cell of the IRDA and sent to the location given underneath.

Just instances of postponement/non-reaction in regards to matters identifying with arrangements and cases are taken up by the Cell with the guarantors for fast transfer.

As cases/arrangement contracts in debate require arbitration and the IRDA does not do any mediation, insureds are encouraged to approach the accessible semi legal or legal channels, i.e., the Insurance Ombudsmen, Consumer discussion or the Civil courts for such grumblings. The rundown of Insurance Ombudsmen alongside their contact points of interest are accessible on this site under the heading 'Ombudsmen'.

Just grievances from the insureds themselves or the petitioners might be entertained. The Cell should not amuse grumblings composed in the interest of policyholders by promoters or operators or any outsiders.

Where dissensions are being sent through email, complainants are asked for to submit complete points of interest of the grumbling as required in the protestations enlistment structure. Without this the Cell won't be in a position to enlist the grievance.

Enlistment of Complaints:

Policyholders wishing to enlist grievances with the IRDA are asked for to utilize the enrollment structure put on this site (to give the connection).

CALL CENTER : TOLL FREE NO:155255

Contact data:

Protests against Non-extra security organizations:

Private Insurers:

Shri K.Srinivas, Asst. Chief,
Insurance Regulatory and Development Authority
Customer Affairs Department
Joined India Tower, ninth floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
email ids: complaints@irda.gov.in

Public Sector Insurers:

Mr. R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Customer Affairs Department
Joined India Tower, ninth floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
email ids: complaints@irda.gov.in

Protests against Life Insurance Companies:

Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Customer Affairs Department
Joined India Tower, ninth floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.