Information Technology Department Processes

I am doing MCA degree from Mumbai University and searching for some notes for the topic Information Technology Department Processes. Will you provide basic details about the Information Technology Department Processes and tell about IT management disciplines?

[Rajkumar Agarwal]

IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.

IT management disciplines

Business/IT alignment
IT governance
IT financial management
IT service management
Sourcing
IT configuration management

Process Improvement is a systematic approach that can be used to make incremental and breakthrough improvements in processes.

Process Improvement, also known as Continuous Process Improvement (CPI), is:

an ongoing, evolutionary way to do business
a perpetual effort to improve the quality of products, services or processes
a methodology focused on identifying and eliminating activities that add cost without adding value, thereby improving the flow of work processes
terminology that the PMO uses interchangeably with CPI and LEAN
LEAN, a process improvement process that doesn't require extensive training or technology; the PMO is promoting LEAN principles across the campuses

Process Improvement is not:

a 'one-time' event
focused personally on 'who' is doing the process but 'HOW and WHY' the process is being performed
a personal judgmental approach