Help Desk Support Interview Questions

I want to make my career as a Help Desk Support Specialists and for this I am doing preparation of the Help Desk Support Interview. Will you please provide me some Help Desk Support Interview Questions for doing Prep and if possible provide me in PDF?

[Kiran Chandar]

Help desk specialists need more than basic technical know-how. Help desk specialists have to answer phone calls, listen and question effectively, interpret and solve problems, give technical support and keep track of problems and resolutions.

Top Help Desk Interview Questions are:

1) How important is customer service for you?
2) Do you really think that company or organization really needs a helpdesk?
3) How important IT skills are in help desk service and how you keep yourself updated with those skills?
4) How you deal with the frustrated customer?
5) What are the three abilities of an ideal help desk person?
6) What motivates you for the help desk assistant job?
7) Imagine if there is a customer who does not understand your language then how will you help him/her?
8) What is your worst experience so far as a help desk assistant?
9) Are you flexible with the weekend’s job?
10) How do you respond when you do not know the answer?
11) What is the best thing you like about your job?
12) How would you rate your problem solving skills?
13) How you face the criticism?
14) How good are you at solving problem on phone?
15) Are you a team-player?


Help Desk Support Interview Questions







Following abilities are essential to success in help desk work:

Customer-service orientation
Problem-solving ability
The ability to adapt to different demands
Stress tolerance
Communication skills