Grievance Cell of PNB

Can you provide me the complaint form of Grievance Cell of PNB (Punjab National Bank) as I want to complain about the problems I am facing while making transaction of money?

[Kiran Chandar]

Punjab National Bank is an Indian financial services company based in New Delhi, India. Founded in 1894, the bank has over 6,300 branches and over 7,900 ATMs across 764 cities.

Grievance Cell Complaint Form



Grievance Redressal Mechanism

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

LEVEL I (Circle Head)
CIRCLE HEAD
PUNJAB NATIONAL BANK

LEVEL II (Field General Manager)
FIELD GENERAL MANAGER
PUNJAB NATIONAL BANK

LEVEL III (General Manager HO)
SH. Rajeev Raizada,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
Customer Care Centre
HO: 5,Sansad Marg,
New Delhi-110001
Tel.No: + 91-11-23716185
Fax: + 91-11-23323707
E-Mail: care@pnb.co.in


If complainant does not receive a reply within months or is not satisfied with the reply of bank, can approach to

Sh. R.C Khurana
Chief Customer Service Officer (CCSO)
Internal Ombudsman
Punjab National Bank
Customer Care Centre
Head Office:5 Sansad Marg,New Delhi 110001
Phone: 011-23717425, Fax: 011-23323707
Email: ccso@pnb.co.in