Grievance cell of national insurance company

Is there any Grievance cell/ or system of national insurance company which set up for its customer, if yes then can you here provide me relate information

[Quick Sam]

Yes National insurance company has a Customers' Grievance Redressal System (CGRS) an insurance service provider strongly believe in a customer centric
approach in our operations and an effective Grievance Redressal Mechanism
as an instrument for rendering efficient customer service.

Customers' grievance redressal
System (CGRS) work for following aim :
• Customer centric and holistic approach in processes and procedures
• Time bound redressal procedure for resolving grievances.
• Provision of appeal in case of non-satisfaction
• Emphasis on relationship building
• Fair treatment to customers

Functionaries
Customer Relationship Management Dept. (CRMD)

Functional head of CRM Department

Regional Claims Committee (RCC)

Divisional Claims Committee (DCC)

Divisional in charges

Functional head of CRM Deptt. Of RO

CCRC of Head Office

Key result areas

National insurance company ltd Grievance cell





Here is attachment fore more information;

Dear sir,
I have given my car for insurance claim in seemanchal Motor Bhagalpur. My car had been injured some time back.In spite of assurance of Dealer your insurance company was not given me proper coverage or solution. Your surveyor told me that my company is unable to cover both side.
My uncompleted car is lying in Dealer point & I am losing my so many valuable commitment because of this .

Req you to pls llok in this matter & confirm with proper solution.

Datail:-
Name :-Uttam kumar mishra
Car Modal:- Wagon R vxi
Car No:- BR 10W 4129
Policy No:-35101031176140221537