Front Office Bharathiar University

I am looking for the fron office number of Bharathiar University. if I am not wrong through that front office reception of Bharathiar University, I would be able to get connect with any department of Bharathiar University. give me email address too.

Hi buddy here I am looking for Bharathiar University B.B.A. Front Office & Customer Care Management program syllabus so would you plz let me know from where I can do download it ??

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As you want here I am giving below Bharathiar University B.B.A. Front Office & Customer Care Management program syllabus on your demand.

1.3.: PRINCIPLES OF MANAGEMENT
Objectives: To familiarize the students with concepts and principles of Management
UNIT I
Management: Introduction - Meaning, nature and characteristics of Management - Scope and
functional areas of management - Management as a science art or profession - Management &
Administration - Principles of management - Social responsibility of management and Ethics.
UNIT II
Planning : Nature importance and purpose of planning - Planning process, Objectives - MBO and
MBE -Types of plans - Decision making importance & steps Decision making situations.
UNIT III
Organising and Staffing : Nature and purpose of organisation, Principles of organisation - Types
of organization - Departmentation, Committees - Centralisation Vs decentralisation of authority
and responsibility - Span of Control - Nature and importance of staffing - Process of selection &
recruitment.
UNIT IV
Directing : Meaning and nature of directing - Leadership styles - Motivation theories (Maslows,
Herzberg, McGregors X & Y theory) - Communication - meaning and importance, barriers to
communication, types of communication - Coordination meaning and importance.
UNIT V
Controlling : Meaning and steps in controlling - Essentials of a sound control system - Methods
of establishing control Traditional and Modern devices of controlling

Bharathiar University B.B.A. Front Office & Customer Care Management program syllabus