Food Corporation Of India Complaints

What is the procedure for Complaints to Food Corporation Of India? Please give me Phone number and Email Address of Food Corporation Of India. Is there application form available for any Complaint, so please provide me that application form in a pdf file with instructions to fill?

Hii sir, I Wants to get the Information About the Complaint Handling Policy of the Food Corporation of India ?

[pooja]

The Food Corporation of India is an organization created and run by the Government of India.

The Information About the Complaint Handling Policy of the Food Corporation of India is given below


Complaint Handling Policy of FCI
CVC circular No.15/7/09 dated 01.07.2009 instructs all Organizations to devise complaint handling policy to have uniform practices and procedures in the handling and processing of complaints in organizations. The following procedure/policy, in line with CVC guidelines, is laid down for handling of complaints in FCI.

1. All complaints should invariably be registered in a register to be maintained in each office in the enclosed proforma( annexure-I) and status of pending complaints should be apprised to higher authority in monthly returns in existing format.

2. Information gathered from reports, returns, news-papers, etc., will be included under the term complaint and will be dealt with in the same way as letters of complaints. Information received verbally will be reduced to writing and dealt with similarly. (CVC Manual Para 1.2, Chapter II of Vigilance Manual, Vol.I)

3. Vigilance section will give cognizance to only those complaints in which there is an allegation of corruption or improper motive or if the alleged facts prima-facie indicate an element or potentiality of a vigilance angle. Complaints which relate to purely administrative matters or of technical lapses such as late attendance, disobedience, insubordination, negligence, lack of supervision, or operational or technical irregularities, and other lapses not having a vigilance angle, will not be dealt in vigilance section (para3.1.3 Chapter II of vigilance manual Vol.I).

4. As per CVC instructions, no action is to be taken on pseudonymous and anonymous complaints as a general rule. However, if authorities propose to look into any verifiable facts alleged in such complaints, the CVO is expected to get preliminary enquiry conducted and CVCs approval is necessary for conducting detailed investigation. It is however noticed that, violating CVC instructions, pseudonymous and anonymous complaints are either being investigated or filed on pick and choose basis. As a general rule, Pseudonymous and anonymous complaints are to be filed, as per the instructions of the CVC . However, in exceptional cases where it is considered essential to investigate, a proposal should be sent to CVO, FCI, for seeking approval of CVC. In no case, should pseudonymous and anonymous complaints be investigated without approval of CVC. CVC circular dated 06.07.2006 on this issue is also enclosed (annexure-II) for reference.

5. It is noticed that complaints are simultaneously marked to many authorities which results in parallel investigation of the same complaint by various authorities putting avoidable burden on limited resources available with Vigilance Divisions. So it is directed that normally, complaints should be investigated only by the authority to whom it is addressed. However, if it is felt that there is role of the addressee authority in the alleged complaint, a higher authority would cause investigation.

6. As per CVC direction contained in circular No.57/8/04 dated 31.08.2004, to avoid unnecessary harassment to the officials against whom frivolous complaints are received at the time of their promotion/selection,