BPO Job Profile

What is the job profile for an BPO and will you please also get some information about the BPO so that I can also apply for it?

[Shaleen]

On your concern buddy I will help you here to get the information about BPO and will also tell you its job profile.

There are many jobs in the BPO sector such as those that require you to attend calls, or to make calls, for customer support, for making sales, or also for customer retention or for collection of dues. And then there are jobs which are commonly known as back office jobs, team leader position, and other higher level jobs.

Here I’m telling you tentative pay scale of BPO employees
Job India Philippines Malaysia China
Customer Support Representative
Rs 127,017 PHP 172,371 RM 27,057 CNY 67,391

Back Office Representative
Rs 125, 017 PHP 170,000 RM 26, 098 CNY 65,391

Team Leader
Rs 285, 017 PHP 300,000 RM 40, 100 CNY 110,000


Here are the responsibilities for an BPO

BPO job responsibilities include performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization.

BPO job responsibilities also include determining the number of employees required for the outsourced project and hiring the right staff and employees for the project.

BPO job responsibilities also include maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project.

BPO job responsibilities maintaining the important logs and documentation regarding the details of the tasks performed during the outsourced project.

BPO process where customer care department is outsourced, the job responsibilities also include providing effective and efficient customer service by resolving all the complaints, issues and queries of the customers.

The BPO job responsibilities also include performing the monthly milestone reports and project progress report for the discussion with the client.

The BPO job responsibilities also include goal and target setting, so that the project is completed within the stipulated deadlines as given by the client along with excellent quality work.