BPO full form

Hello sir I want to know the full form of BPO so please provide me detailed information about such type of companies.

[Shaleen]

BPO Stands for Business process outsourcing (BPO). It is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

About the BPOs

Originally, it was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.

BPO that is contracted outside a company's country is called offshore outsourcing.

BPO that is contracted to a company's neighbouring (or nearby) country is called nearshore outsourcing.

Any types of industry can include BPO like : call centers, payroll outsourcing, human resources or accounting.

The major reason for which Outsourcing is implemented, is a cost-saving measure for tasks that a company require.

Advantages of BPO:-

Outside expertise

Concentration on core business

Increase in Revenue

Increase in company’s flexibility

Cost reductions

Difference b/w BPO and KPO

BPO is Business process outsourcing and KPO is Knowledge Process Outsourcing

The BPO provide general service while KPO provide specialized services.

KPO can be said to be one step extension to BPO.

More or less they are both process outsourcing.