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18th November 2015, 02:20 PM
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Join Date: Apr 2013
Re: Bank Awareness PNB Clerk

As you want I am here giving you bank awareness sample question paper for clerk exam Punjab National Bank (PNB).

Sample questions :
1) Sales forecasting involves _____
(1) Sales Planning
(2) Sales Pricing
(3) Distribution Channels
(4) Customer Tastes
(5) All of these

2) A Target Market is ____
(1) entire country
(2) entire city
(3) entire globe
(4) that which consists of customers who need the identified product
(5) All of these

3) Find the true statement ____
(1) Marketing is a waste of the employee's time
(2) Marketing is not required in India due to its population
(3) Marketing involves additional work
(4) Marketing involves team work
(5) Marketing is not required today due to IT advancement

4) In a Selling Process in today's world ____
(1) only standard products are sold
(2) no customisation required
(3) the seller need not have product knowledge
(4) the seller should aim at customer satisfaction
(5) only quantum of sales matters

5) Motivation means _____
(1) inspiring employees to perform better
(2) better communication skills
(3) sales coaching
(4) Market Research
(5) None of these

6) If Marketing is done effectively, which of the following is not required?
(1) Advertisement
(2) Publicity
(3) Market Research
(4) Market Segmentation
(5) None of these

7) Marketing Plan helps in ______
(1) better lead generation
(2) better systems
(3) better results
(4) improved Balance Sheet
(5) better Customer Service

8) Which of the following statements is true ?
(1) Marketing makes the company to go into loss due to higher expenses
(2) Marketing is not required in profit making companies
(3) Marketing sharpens the minds of the employees
(4) Marketing is a time-bound seasonal function
(5) Marketing is a waste of time

9) Market Research is needed for _______
(1) deciding the market area
(2) deciding the right product to be sold
(3) marketing proper marketing decisions
(4) All of these
(5)

10) Market information means ______
(1) knowledge of shops and bazaars
(2) knowledge of shopping malls
(3) knowledge of customer profile and product mix
(4) knowledge of various languages
(5) None of these

11) For effective marketing, the salesmen should have which of these qualities?
(1) Creativity
(2) Team Spirit
(3) Motivation
(4) Effective communication skills
(5) All of these

12) Which of the following sentences is true ?
(1) Marketing is not required in a Buyer's Market
(2) Marketing is not required in a Seller's Market
(3) Marketing is not required due to globalisation
(4) Marketing is not required due to Competition
(5) Marketing is not required due to liberalisation

13) A true marketing requires _______
(1) Command and order mindset
(2) Control mindset
(3) Active mindset
(4) Passive mindset
(5) None of these

14) Modern methods of Marketing include _____
(1) publicity on the net
(2) advertisement on the net
(3) soliciting business through emails
(4) telemarketing
(5) All of these

15) The Traditional Marketing style involves ______
(1) Telemarketing
(2) Digital Marketing
(3) Indirect Marketing
(4) Direct Marketing
(5) All of these

16) A Call means ____
(1) calling on friends
(2) calling on bank employees
(3) calling on prospective customers
(4) to make telephone calls
(5) calling on relatives

17) Innovation means _____
(1) compensation
(2) inspiration
(3) additional perquisites
(4) implementing new ideas or new methods
(5) None of these

18) Alead means ______
(1) a prospect who is more likely to avail of the Bank's product
(2) a political leader
(3) a religious leader
(4) a bank chairman
(5) None of these

19) A prospect means ___
(1) any customer who walks into the bank
(2) an employee of the bank
(3) a customer who is likely to be interested in bank's product or service
(4) a depositor of the bank
(5) a borrower of the bank

20) Cross-selling covers ___
(1) identifying customer needs
(2) matching the products to customer needs
(3) convincing the customers of product benifits
(4) responding to questions and objections of customers
(5) All of these


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